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Share Your Ideas/Suggestions on Streamlining the Management of Public Grievances on CPGRAMS Portal

Start Date :
Nov 02, 2019
Last Date :
Dec 05, 2019
23:45 PM IST (GMT +5.30 Hrs)
Submission Closed

About CPGRAMS ...

About CPGRAMS
Centralized Public Grievance Redress And Monitoring System (CPGRAMS) is an online web enabled system over NICNET developed by NIC, in association with Directorate of Public Grievances (DPG) and Department of Administrative Reforms and Public Grievances (DARPG). CPGRAMS is the platform based on web technology which primarily aims to enable submission of grievances by the aggrieved citizens from anywhere and anytime (24x7) basis to Ministries/Departments/Organizations/State Governments who scrutinize and take action for speedy and favorable redress of these grievances. Tracking grievances is also facilitated on this portal through the system generated unique registration number.

CPGRAMS: Highlights
• 86 Ministries and Departments of GOI integrated
• 36 States /UTs on boarded
• 51000 subordinate offices created and linked
• Average disposal time reduced to 19 days from about 200 days
• Grievances raised to 18 Lakh / Annum shows confidence built in citizens in resolution mechanism
• Over 90% average disposal rate

Objective
• Make the redressal process more convenient for citizens
• Quick disposal of public grievances
• Improvise the quality of disposal of public grievances for greater satisfaction of citizens

With a vision of simplifying the prevailing process of grievance redressal, Department of Administrative Reforms and Public Grievances (DARPG) invite you to share your ideas/suggestions on streamlining the management of public grievances on CPGRAMS portal (pgportal.gov.in)

Suggestions can be given by citizens till 5th December 2019.

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Showing 2749 Submission(s)
Mohammad Kazim Mohammad hafiz Shaikh
Mohammad Kazim Mohammad hafiz Shaikh 6 years 10 months ago
PM MODI ME SURAT CITY GUJARAT SE HU HSMRE SURAT KO DAIMAND CITY BI KIYA JATA HE LEKIN KUJ TIME SE SURAT ME DAIMAND MANDI CAL RAHI YAHA KE KALAKAR ATMA AHTIYA KAR RAHE HE ISKA AP JAL SE JAL KUJ RATSTA LAHEYE
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shyam
shyam 6 years 10 months ago
Dear sir as i know you are trying to make our country smart and valuable but it is possible when,all of us (means- all the indian) together work.but i know sir your hard work bring a huge change in our country.
mygov_157313625961843721
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vinay
vinay 6 years 10 months ago
Dear sir I have small suggestion about India to make more creative and livable country .If we provide some Universal Basic Income to each families and health assurance we can make the people to think in new direction towards the country development and live a happy life and make their individual contribution towards country development.
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V K TYAGI
V K TYAGI 6 years 10 months ago
CPGRAMS एक ऐसा पोर्टल है जो नागरिकों को अपनी शिकायत सरकारी विभागों के खिलाफ करने का एक मंच प्रदान करता है बस इसमें एक ऐसा प्रावधान कर दिया जाय की दोषी के लिए भी कार्यवाही का प्रावधान इसमें हो
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Sanju
Sanju 6 years 10 months ago
Sir u see the result of haryana election Sir we support u but your government don't take action on employment Sir the poor people in village areas don't known about your skill India and other scream of your gov. they just need a small job in army and other forces but your gov. increase the retirement age than how youngest get jobs in force Sir please I request you think about them other wise your gov. face problem on this issue in Delhi election . Thank you sir and your other decision are good
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Chandramouli v
Chandramouli v 6 years 10 months ago
PMO grievance redress team doing a wonderful job. My PMOPG/D/2019/0279366 sent to CHENNAI POLICE was promptly acted and they have sent the FIR to MP police and PUNE police. THE MAIN HINDRANCE is language barrier and difficulty to communicate by the police. Request to VODAFONE to share detailed addresses of the following mobile numbers is still pending 892932354/7838439558/7536081176/9956749102 Please help refund Rs 283051 Thanks
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shubham jain
shubham jain 6 years 10 months ago
श्रीमान, देश मे एक ऐसी संस्था का निर्माण करना चाहिए जो केवल कानून से संबंधित कार्य करें.जो उच्चतम न्यायालय और उच्च न्यायालय द्वारा सुझाव अनुसार कानून मे संसोधन करने का कार्य करे.जिससे सरकार का समय और पैसा बचाया जा सकता है.
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Salil Choudhary
Salil Choudhary 6 years 10 months ago
Just like large enterprises followup or collect CSAT (Customer Satisfaction) or NPS (Net promoter score) to check how satisfied they are or likely they are to suggest services to others should be used to check in random on the level of satisfaction with the resolution provided to the grievance. Also we should have someone to follow or a mechanism to escalate if initial resolution provided didn't help.
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