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Share Your Ideas/Suggestions on Streamlining the Management of Public Grievances on CPGRAMS Portal

Start Date :
Nov 02, 2019
Last Date :
Dec 05, 2019
23:45 PM IST (GMT +5.30 Hrs)
Submission Closed

About CPGRAMS ...

About CPGRAMS
Centralized Public Grievance Redress And Monitoring System (CPGRAMS) is an online web enabled system over NICNET developed by NIC, in association with Directorate of Public Grievances (DPG) and Department of Administrative Reforms and Public Grievances (DARPG). CPGRAMS is the platform based on web technology which primarily aims to enable submission of grievances by the aggrieved citizens from anywhere and anytime (24x7) basis to Ministries/Departments/Organizations/State Governments who scrutinize and take action for speedy and favorable redress of these grievances. Tracking grievances is also facilitated on this portal through the system generated unique registration number.

CPGRAMS: Highlights
• 86 Ministries and Departments of GOI integrated
• 36 States /UTs on boarded
• 51000 subordinate offices created and linked
• Average disposal time reduced to 19 days from about 200 days
• Grievances raised to 18 Lakh / Annum shows confidence built in citizens in resolution mechanism
• Over 90% average disposal rate

Objective
• Make the redressal process more convenient for citizens
• Quick disposal of public grievances
• Improvise the quality of disposal of public grievances for greater satisfaction of citizens

With a vision of simplifying the prevailing process of grievance redressal, Department of Administrative Reforms and Public Grievances (DARPG) invite you to share your ideas/suggestions on streamlining the management of public grievances on CPGRAMS portal (pgportal.gov.in)

Suggestions can be given by citizens till 5th December 2019.

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Showing 2749 Submission(s)
Ravi Sarda
Ravi Sarda 6 years 10 months ago
States should also be part of this system. We should pass this through an Act of Parliament. Person testing the efficiency of the system and it's report shall be tabled before Parliament rather than this getting addressed through State govt or Central govt
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PUTTA RAJA
PUTTA RAJA 6 years 10 months ago
Sir, ji I have one good idea also I want to tell u that is all vehicles are run without petrol,deisel, elct, solar ext pls help me .sir
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Hemant Bhardwaj
Hemant Bhardwaj 6 years 10 months ago
Ek Swachhata ka Yodha what he will do when none of the government authorities or any of grievance portal is not listening that complaint which is related to small children,students of Bal Bharati School Brij Vihar GZB, on the backside of school there is small garbage bin, beside that garbage bin that back road is always full of mounts of garbage, nearby nallis are full of mosquito larvae , this is intensely done by gzb nagar nigam health dep JE & with the help of one dabangg person, @bhemant106
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rajen chetry
rajen chetry 6 years 10 months ago
sir, to improve law and order situation in the country, I request you to think about the remuneration you are providing to our policeman who are on duty 24*7. If you look into their way of living specially those who are constable and home guards working day and night for the well being of the citizens. Sometimes they become corrupt for their need. A person working in oil sector, corporate sector without any threat or life risks get handsome package stays with family in prosperity, just think....
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Subhadra pandey
Subhadra pandey 6 years 10 months ago
lack of awareness regarding environment and some social issues is the biggest problem... so must pay your attention in this topic .
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SHOBHIT DIXIT
SHOBHIT DIXIT 6 years 10 months ago
We Should have some Professiomals from administrative services who may classify the public grievances to resolve them on time .Govt May launch an app so that every Indian citizen can easileasily register their grievances but the authenticity of the grievances must be checked by the system itself to lessen the time of process and it must be connected to all the public system and authorities .Further Govt Can do camps to educate the common man to learn the system of portal of grievances
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Mahesh Suresh Mohije
Mahesh Suresh Mohije 6 years 10 months ago
Ideas about website and app :- App animation is very low you and add the animation and characters related to government New update notifications highlighting the notifications App updates aap is very simple but not complicated the app is very good its very user-friendly Increasing the size people are uploading the PDF, wordsfile, Excel files People are completing one person can complaint that the other section that person the click the one photo by himself and uploaded that the person will be
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Varun p
Varun p 6 years 10 months ago
Sir please give more high security while drawing money from ATM. I was watching news the thieves killed the public and Rob the money. It was very cruel and opposite to the fundamental rights. So I request u to do better and fast work.
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Varun p
Varun p 6 years 10 months ago
sir please give more or high security to general public while drawing money from ATM . So public are scared of thieves. I was watching news it iwas very cruel. Please take strict severe and action to the culprits i trust in your sincerity administration hope that you will do better solution to this problem
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