GOVERNMENT OF INDIA
English language

Home | MyGov

Accessibility
Accessibility Tools
Color Adjustment
Text Size
Navigation Adjustment
Screen Reader iconScreen Reader
Menus
Sticky Menu

Share Your Ideas/Suggestions on Streamlining the Management of Public Grievances on CPGRAMS Portal

Start Date :
Nov 02, 2019
Last Date :
Dec 05, 2019
23:45 PM IST (GMT +5.30 Hrs)
Submission Closed

About CPGRAMS ...

About CPGRAMS
Centralized Public Grievance Redress And Monitoring System (CPGRAMS) is an online web enabled system over NICNET developed by NIC, in association with Directorate of Public Grievances (DPG) and Department of Administrative Reforms and Public Grievances (DARPG). CPGRAMS is the platform based on web technology which primarily aims to enable submission of grievances by the aggrieved citizens from anywhere and anytime (24x7) basis to Ministries/Departments/Organizations/State Governments who scrutinize and take action for speedy and favorable redress of these grievances. Tracking grievances is also facilitated on this portal through the system generated unique registration number.

CPGRAMS: Highlights
• 86 Ministries and Departments of GOI integrated
• 36 States /UTs on boarded
• 51000 subordinate offices created and linked
• Average disposal time reduced to 19 days from about 200 days
• Grievances raised to 18 Lakh / Annum shows confidence built in citizens in resolution mechanism
• Over 90% average disposal rate

Objective
• Make the redressal process more convenient for citizens
• Quick disposal of public grievances
• Improvise the quality of disposal of public grievances for greater satisfaction of citizens

With a vision of simplifying the prevailing process of grievance redressal, Department of Administrative Reforms and Public Grievances (DARPG) invite you to share your ideas/suggestions on streamlining the management of public grievances on CPGRAMS portal (pgportal.gov.in)

Suggestions can be given by citizens till 5th December 2019.

Reset
Showing 2749 Submission(s)
DrBenoyKumarChattapadhyaya
DrBenoyKumarChattapadhyaya 6 years 10 months ago
My idea regerding Grievances on CPGRAMS it is good for the general public that they can send their Grievances through this Portal. But authority should give them reply.
Dislike (0)
Reply
Report Spam
Comments (1)
Adarsh
Adarsh 6 years 10 months ago
1.In every state/district we have to develop a redressal center for every problem arises by the people. 2.Apart from web technologies, we have to consider the people like farmers, tribes, and people living in slum areas, they are also having somany problems in their daily life. So we have to implement an offline basis redressal mechanisms in every places.
Dislike (0)
Reply
Report Spam
Adarsh
Adarsh 6 years 10 months ago
As part of CPGRAMS,we have to develop the following procedures, 1. Take every actions on Turn Around Time(TAT) basis. 2. Priorities each process according to the importance. 3. Develop a two way communication process by means of message alert system-mail alert system,etc. 4. Open a redressal mechanism in every department by the use of latest technology. 5. Even if any issues related to legal, we have to implement fast and efficient system is need to be developed.
Dislike (0)
Reply
Report Spam
jyotindra Patel
jyotindra Patel 6 years 10 months ago
we're cullecting plastic bottles from garbage and transfer to fiber manufacturing unit and giving wages to minimum 100s poor people at Bharuch G.i.d.c. we require your help to allot us 900.sq meters space and 1 tempo, for more cullection. Free or on subcidy bases. Help us to clean India first. Thanks Namo namo.
mygov_157303522247013101
Dislike (0)
Reply
Report Spam
Comments (3)
SURESH KUMAR GURUSAMY
SURESH KUMAR GURUSAMY 6 years 10 months ago
Pranams sir. People's Health is the main responsibility of a good Government. Good Treatment should reach the all kinds people. So, that expecting PM's announcement that corporate hospitals should treat free 15 percent of poor people with eligible income certificate. Government hospitals should be modernized by collecting affordable charges and PM's innovative Jan aushadhi medical shops should be started in Government hospitals instead of free medicine. Bharat Mata ki jai. Jai hind.
Dislike (0)
Reply
Report Spam
Noothan
Noothan 6 years 10 months ago
Dear Sir , I have written few Grievances ,with that experience i am sharing my ideas for Improvement . 1.Awareness : We need to create awarness about this platform in the Schools ,Colleges and Offices to make use of this platform as how shouls it be used ,When should we use etc... ( If possible create a video in different languages ,through Maan Ki Baat etc... 2. When ever i register a grievance , i dont get specific date as how many days will it take to solve the issue ?
Dislike (0)
Reply
Report Spam
SURESH KUMAR GURUSAMY
SURESH KUMAR GURUSAMY 6 years 10 months ago
Pranams sir. Honourable PM constructed strong basement for country people's Health by Swach Bharat. Another important law should be framed to prevent Corporate hospitals growth. The charges should be limited in corporate hospitals with a ceiling. If any complaint received by CPGRAMS,it should be given top priority. Poor people are suffering due to heavy charges and they are paying by selling their property or by loans. This should be eliminated in our People's PM Modiji's Government. Jai hind.
Dislike (0)
Reply
Report Spam
Sticky Menu