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Department of Administrative Reforms and Public Grievances

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Share Your Ideas/Suggestions on Streamlining the Management of Public Grievances on CPGRAMS Portal

Start Date :

Nov 02, 2019

Last Date :

Dec 05, 2019

23:45 PM IST (GMT +5.30 Hrs)

Submission Closed

About CPGRAMS ...

About CPGRAMS
Centralized Public Grievance Redress And Monitoring System (CPGRAMS) is an online web enabled system over NICNET developed by NIC, in association with Directorate of Public Grievances (DPG) and Department of Administrative Reforms and Public Grievances (DARPG). CPGRAMS is the platform based on web technology which primarily aims to enable submission of grievances by the aggrieved citizens from anywhere and anytime (24x7) basis to Ministries/Departments/Organizations/State Governments who scrutinize and take action for speedy and favorable redress of these grievances. Tracking grievances is also facilitated on this portal through the system generated unique registration number.

CPGRAMS: Highlights
• 86 Ministries and Departments of GOI integrated
• 36 States /UTs on boarded
• 51000 subordinate offices created and linked
• Average disposal time reduced to 19 days from about 200 days
• Grievances raised to 18 Lakh / Annum shows confidence built in citizens in resolution mechanism
• Over 90% average disposal rate

Objective
• Make the redressal process more convenient for citizens
• Quick disposal of public grievances
• Improvise the quality of disposal of public grievances for greater satisfaction of citizens

With a vision of simplifying the prevailing process of grievance redressal, Department of Administrative Reforms and Public Grievances (DARPG) invite you to share your ideas/suggestions on streamlining the management of public grievances on CPGRAMS portal (pgportal.gov.in)

Suggestions can be given by citizens till 5th December 2019.

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Showing 2749 Submission(s)

drrrahulnarayandaschandak 6 years 10 months ago

Respected Prime Minister Modiji here in Solapur Railway hospital Dr Anand Kamble working as a in charge who is most corrupt person in all walks. do something. Expecting positive from you sir

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Lookmaan 6 years 10 months ago

1.Each street should have and keep the Garbage collection bucket. so public won't misuse and throws garbage anywhere. next day BBMP should clean the garbage from each street. public can utilize more and to keep Garbage in street common area. we can maintain the city clean. 2.Each area should have common toilet facilities and maintain by the government itself without charging any additional fees.

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Nisha Gupta 6 years 10 months ago

there should be a different but parallel portal to examine the complaint and put the solution before and also the responsible person who is in the way of solution before other official and after getting solution there should be taken feedback from the complainant.

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DrBenoyKumarChattapadhyaya 6 years 10 months ago

Please give them reply those who are giving Grievances through CPGRAMS pgportal.gov.in . We are not getting our reply. Please matter to be seen. It is my request.

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Palomi Pathak 6 years 10 months ago

Respected Sir, As we know that many of us go to a foreign tour for vacation in case there someone met with an accident then we don't know the helpline or emergency call in abroad even after the foreigners came to India and they met with an accident then they don't know our emergency calls so,In UN they must talk about this and make one particular number for all the people on earth by this the people who are wishing to tour and they want some help then the UN can give.

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jiXXXXXXbd 6 years 10 months ago

அரசாங்கத்தில்/தனியார் துறையில் (60) வயது வரைபனிபுரிந்தவர்கள்மீன்டும்பனிபுரியாகூடாதுஎன்றசட்டம்யிற்றவேண்டும் வேலை வாய்ப்பு பெருகும்

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Hemant Bhardwaj 6 years 10 months ago

I am ek yodha of swachhata I had submitted so many grievences regarding for basic demands ,like colony broken& badly dameged road,our country soldiers are passing through that road every day who are staying in BEL colony at that moment our head bow down with shame,our colony park boundry wall condition very bad any time that going to be collape, electricity transformer without safty railling no one listing our complaints so i had decided to clean the drain for showing silent protest, @bhemant106

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vinay mishra 6 years 10 months ago

respected Prime Minister sir , complainers argument is the most important thing in this matter finally decision make through the satisfaction . कहने का तात्पर्य यह है कि शिकायतकर्ता को ही समाधान से संतुष्ट होना चाहिए ।

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Sagar Jadhav 6 years 10 months ago

Since past decade number of people relocating to City increased . Main reason for the same is employment. It is also true that they don't want to leave their native and shift to some other place. Most of the IT Engineers want to relocate to native but since they don't have infrastructure they can't move. If government can provide infra (Small IT Park) at every district from where IT Engineers can work, most will opt that and we can reduce city congestion. Also it will benefit rural economy.

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Venkatesh VC 6 years 10 months ago

We need a Metrics Based disposal of Public Grievance redressal mechanisms. Let the Grievance be shared via Social Media platform, Online, IVR or via a call centre. All public grievances must have an ID number which can be tracked to completion along with the details of the associated Employee allocated to address the grievance. This way we can know the ETA for completion and also who needs to be accountable. High time, that the tax paying public get their due rights.

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