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Share Your Ideas/Suggestions on Streamlining the Management of Public Grievances on CPGRAMS Portal

Start Date :
Nov 02, 2019
Last Date :
Dec 05, 2019
23:45 PM IST (GMT +5.30 Hrs)
Submission Closed

About CPGRAMS ...

About CPGRAMS
Centralized Public Grievance Redress And Monitoring System (CPGRAMS) is an online web enabled system over NICNET developed by NIC, in association with Directorate of Public Grievances (DPG) and Department of Administrative Reforms and Public Grievances (DARPG). CPGRAMS is the platform based on web technology which primarily aims to enable submission of grievances by the aggrieved citizens from anywhere and anytime (24x7) basis to Ministries/Departments/Organizations/State Governments who scrutinize and take action for speedy and favorable redress of these grievances. Tracking grievances is also facilitated on this portal through the system generated unique registration number.

CPGRAMS: Highlights
• 86 Ministries and Departments of GOI integrated
• 36 States /UTs on boarded
• 51000 subordinate offices created and linked
• Average disposal time reduced to 19 days from about 200 days
• Grievances raised to 18 Lakh / Annum shows confidence built in citizens in resolution mechanism
• Over 90% average disposal rate

Objective
• Make the redressal process more convenient for citizens
• Quick disposal of public grievances
• Improvise the quality of disposal of public grievances for greater satisfaction of citizens

With a vision of simplifying the prevailing process of grievance redressal, Department of Administrative Reforms and Public Grievances (DARPG) invite you to share your ideas/suggestions on streamlining the management of public grievances on CPGRAMS portal (pgportal.gov.in)

Suggestions can be given by citizens till 5th December 2019.

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Showing 2749 Submission(s)
SURESH KUMAR GURUSAMY
SURESH KUMAR GURUSAMY 6 years 10 months ago
Pranams sir. If the grievances regarding employment sent to CPGRAMS can be solved through NAMO.Employment notifications should be posted in separate link to know about the employment opportunities both private and Government employments. It will give answer to who are all commenting the government about unemployment problem. Also separate link should be started for students about scholarship schemes with applications. Bharat Mata ki jai.
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rahul kumar
rahul kumar 6 years 10 months ago
sir hamare desh ke janta garib hote jate h aur political leader garib se amir mjhe to lgta h agar sablog itne hi desh bhakt h to political leader ko free me kaam karna chayie aur apni property daan dena chayie aur ye dekhna chayie ki agar joining ke time unke paas 1 es h to us 5saal me 100 nhi unke paas ek hi rahe unki property par pabandi honi chayie nhi to hisab de harek saal unki property kaise badi jo ki badnu nhi chayie like dhoko yaaro
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BHANU DASH
BHANU DASH 6 years 10 months ago
SANSKRIT IS A VEDIC LANGUAGE AND IT REPRESENTS THE INDIAN CULTURE AND HERITAGE. IT SHOULD BE A COMPULSORY SUBJECT FROM PRIMARY AND SECONDARY LEVEL IN SCHOOL CURRICULLUM .IF IT IS DONE IT WILL BE A STRONG PILLAR OF STRENGTH AGAINST THE MORAL DOWNFALL IN SOCIETY. °bhanudash2016@gmIl. com' "Bande Mataram" "Bande Sanskrutm" "Bande Bharatam."
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SURESH KUMAR GURUSAMY
SURESH KUMAR GURUSAMY 6 years 10 months ago
Pranams sir. In CPGRAMS received grievances are sent to related departments for action. Related officer's name, mail id and contact number present in the view status. Then after a week or month it shows that your case solved and sent copy to concern department. Complainant should register whether the case is solved or not. Medical, country's security and financial matters should be solved in time due to urgency. Because CPGRAMS was started for the welfare of country people by our Honourable PM.
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Gajanan Shivaji Jadhav
Gajanan Shivaji Jadhav 6 years 10 months ago
A body of officials should be there to evaluate the reason for the delays in getting the documents/Certificates from the government offices (departments) and if the official person of the particular office (department) is found guilty he should he penalised because due to him common man gets harrased and also get economically harrased.
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Dharanidharan Bhushanaratnam
Dharanidharan Bhushanaratnam 6 years 10 months ago
The grievance must be considered to solve it Every one has their own opinion the grievance can not be twisted tilted and considered as funny The grievances is the problem face by people they were suffering they expect a solution for their suffering on this base the grievance must be solved The authorities find a solution and implement the solution by necessary action that required
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Rahul Agrawal
Rahul Agrawal 6 years 10 months ago
Right now grievance is closed by the officers and often they close it without solving the problem, allow the victim to close it. let be open mechanism like flipkart , amazon kind of rating mechanism and comment. if it is spam/harassment, let officials comment on it.social media grievance twitter are like open conversation
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Sulochana Pindimane
Sulochana Pindimane 6 years 10 months ago
As per the importance of grivences it is necessary to find out and judge the nature, importance, truth, necessity, of grivences. And need to fimd out the place, district, taluk, state etc. And take help of locality govt memners and officials/publics by taking online opinion of that locality and finalize in superior level by knowledgeable committee
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Dharanidharan Bhushanaratnam
Dharanidharan Bhushanaratnam 6 years 10 months ago
A grievance posted must considered and find better solution If the solution is not satisfied authorities find a satisfying solution They can get suggestion from those post grievance are from expert or from people to find a better solution and solve the problem Feedback must be checked The state authorities ordered to take step to solve the problem The orders are not respected by state and lower authorities
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