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Share Your Ideas/Suggestions on Streamlining the Management of Public Grievances on CPGRAMS Portal

Start Date :
Nov 02, 2019
Last Date :
Dec 05, 2019
23:45 PM IST (GMT +5.30 Hrs)
Submission Closed

About CPGRAMS ...

About CPGRAMS
Centralized Public Grievance Redress And Monitoring System (CPGRAMS) is an online web enabled system over NICNET developed by NIC, in association with Directorate of Public Grievances (DPG) and Department of Administrative Reforms and Public Grievances (DARPG). CPGRAMS is the platform based on web technology which primarily aims to enable submission of grievances by the aggrieved citizens from anywhere and anytime (24x7) basis to Ministries/Departments/Organizations/State Governments who scrutinize and take action for speedy and favorable redress of these grievances. Tracking grievances is also facilitated on this portal through the system generated unique registration number.

CPGRAMS: Highlights
• 86 Ministries and Departments of GOI integrated
• 36 States /UTs on boarded
• 51000 subordinate offices created and linked
• Average disposal time reduced to 19 days from about 200 days
• Grievances raised to 18 Lakh / Annum shows confidence built in citizens in resolution mechanism
• Over 90% average disposal rate

Objective
• Make the redressal process more convenient for citizens
• Quick disposal of public grievances
• Improvise the quality of disposal of public grievances for greater satisfaction of citizens

With a vision of simplifying the prevailing process of grievance redressal, Department of Administrative Reforms and Public Grievances (DARPG) invite you to share your ideas/suggestions on streamlining the management of public grievances on CPGRAMS portal (pgportal.gov.in)

Suggestions can be given by citizens till 5th December 2019.

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Showing 2749 Submission(s)
Bhagy Joshi
Bhagy Joshi 6 years 10 months ago
On Public Grievance submission , one Service request should be generated with defined ETA. Proper Update should be available to track the work. in Public Grievance more selection criteria should be available so that particular request can assigned in relevant department bucket. competition between clearing service request should be in inter department citizen should be made aware and that feedback must be review while closing any service request. dedicated customer center should be opened
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vedprakash pathak
vedprakash pathak 6 years 10 months ago
know the right way to rule.if people are told about the right information,then the problem can be fixed to a great extent. whatever the rules have been made,.if they are told properly in front of people, then problems can be solved. then no matter what the rules are,it is very important for the people to reach the darkness only then the solution of any problem can be found correctly.
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Raunak Singhal
Raunak Singhal 6 years 10 months ago
The proper time limit of solving a problem must be set so that the problem could be fixed as soon as possible and it must not more than 10 days. Advertise of this portal should be done in remote aras and in populated places too. The applicant should receive a confirmation message or email after the solution of the problem to insure whether he is satisfied or not. The problem s should be assessed properly. The above mentioned changes should be made to insure qualitiful government
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SHEKHAR J
SHEKHAR J 6 years 10 months ago
Even after taking action on corrupt officials and corrupt politicians looting did not stop.The system seems made in such a way that culprit get bail easily and freely roam . The person from loot was made helplessly sit down. there is no full proof system to keep looters get afraid Even now corporators, local municipalities authorities snatch money from owner before construction of house telling OPENLY. Muslim country law only can keep political parties from looting common citizens.
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Jay Shukla_3
Jay Shukla_3 6 years 10 months ago
Corruption at lower level administration and public offices has increased multifold over the last few years, due to this regardless of any Complaint coming top down nothing works at the last end.Police Administration, Judiciary and Municipal bodies are the most unaccountable !
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Rajat Misra
Rajat Misra 6 years 10 months ago
Sir, the system is web based and its accessibility may not be available due to lack of internet or device. We need to make it available for the weakest link in the system. It needs to be made available at panchayat level. If required centers need to be created just like centers of Adhaar or same center can be utilised by citizens to make complaints and follow there disposal. Voice based Kiosk machines can be setup in railway, bus stations, Post office, banks, health center and courts.
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TRIPATHY ASHISH BIJAY
TRIPATHY ASHISH BIJAY 6 years 10 months ago
Pls check whether the persons / teams receiving the Grievances are technically competent and sensitive enough to address and resolve. I have been sending points and in few cases the feedback is " Meaningless suggestion". I will share some of them here on this platform. If Govt donot intend to resolve than should not just market themselves as Robin Hood. If Intend is positive - Pls do screening of the Team receiving grievance and out source if required.
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