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Share Your Ideas/Suggestions on Streamlining the Management of Public Grievances on CPGRAMS Portal

Start Date :
Nov 02, 2019
Last Date :
Dec 05, 2019
23:45 PM IST (GMT +5.30 Hrs)
Submission Closed

About CPGRAMS ...

About CPGRAMS
Centralized Public Grievance Redress And Monitoring System (CPGRAMS) is an online web enabled system over NICNET developed by NIC, in association with Directorate of Public Grievances (DPG) and Department of Administrative Reforms and Public Grievances (DARPG). CPGRAMS is the platform based on web technology which primarily aims to enable submission of grievances by the aggrieved citizens from anywhere and anytime (24x7) basis to Ministries/Departments/Organizations/State Governments who scrutinize and take action for speedy and favorable redress of these grievances. Tracking grievances is also facilitated on this portal through the system generated unique registration number.

CPGRAMS: Highlights
• 86 Ministries and Departments of GOI integrated
• 36 States /UTs on boarded
• 51000 subordinate offices created and linked
• Average disposal time reduced to 19 days from about 200 days
• Grievances raised to 18 Lakh / Annum shows confidence built in citizens in resolution mechanism
• Over 90% average disposal rate

Objective
• Make the redressal process more convenient for citizens
• Quick disposal of public grievances
• Improvise the quality of disposal of public grievances for greater satisfaction of citizens

With a vision of simplifying the prevailing process of grievance redressal, Department of Administrative Reforms and Public Grievances (DARPG) invite you to share your ideas/suggestions on streamlining the management of public grievances on CPGRAMS portal (pgportal.gov.in)

Suggestions can be given by citizens till 5th December 2019.

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Showing 2749 Submission(s)
Mohammad Kazim Mohammad hafiz Shaikh
Mohammad Kazim Mohammad hafiz Shaikh 6 years 10 months ago
INDIA ME SABSE BURI HALAT KHEDUT KI HE QUKI SUKO APNE MEHANAT KI KAMAI KE DAAM NAHI MIL RAHE HE OR FEER SARKAR KHEDUT KI JAMIN KAM DAAM ME KHRID NE KI BAAT KARTI HE OR YE SAB HOKAR NA HOKAR KHDUT ATMA HATUYA KARLETA HE OR USKE BAAD KUJ NAHI MILTA HE USKE GAR WALO KU OR KI MANTTRI MAR ZAYE TO USKO FULL PESA OR SURAKSAH DI JATI HE QU KEDUT KOI INSAN NAHI HE JIS KA KUJ UPAY NAHI HE KYA JISNE INDIA KO SAFAL ME AGGE LE GAYA OR INDIA KA MARKET BADAYA WO HE APNA INDIAN KISAN INDIAN KISAN ZINDABAD🇮🇳
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Prashant Sharma
Prashant Sharma 6 years 10 months ago
My discussion with Some Govt Officials : Listen to these YOung Turks working in Govt (Bureaucrats, Grade 1-2 and all levels), Bubbling with Josh and willing to contribute but can't due to limitations. Check their background, Area of interest ,Give them online Platform (may be with their login / passwords as well) Grievance Addressal can be one of the Project for Them. I sent this to CPGRAMS in Oct but it is closed and Filed- Not taken forward. FOr Govt it is like dieing Thirsty in Rever.
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Mr Vijay Bahadur vaishya
Mr Vijay Bahadur vaishya 6 years 10 months ago
sir ji hamare Jamin ka ek no chhod diya gaya hai jaan bujh ke cumpiuter me chadha nahi hai ham patawari ke pass gaya aur bole ki hamare khet ka no load karwa dijiye to patawari saheb bolte hai ki Rs 110000 doge tab hum co. me load karwa denge bataiye hum kishan admi itna saara paisa kaha se layenge ? is patra par uchit karyawahi kare Jai Mata ki
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Mr Vijay Bahadur vaishya
Mr Vijay Bahadur vaishya 6 years 10 months ago
sir ji hum logo ne PACL LTD aur Rosse vailly & sahara pariwar me pura khun pasine ka kamai laga diya hai aur teeno Companio ne hamara paisa de nahi raha hai hum log kya kare 2014 ko dene ka wada in Companio ne kiya tha aur abhi tak mila nahi Jai Mata ki Jai guruver ki
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Comments (1)
Rajat Misra
Rajat Misra 6 years 10 months ago
Sir, Publicity of this portal is important for citizen to know of it existence. The publicity needs to carried out in print, TV and electronic media. Apart from that each office, department should publicize it like they do for vigilance in form of boards at prominent places. If an electronic board can be created in entrance of each office stating the current rating of the department on a monthly basis on the number of complaint filled and resolved it will also help to bring in efficiency.
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Prashant Sharma
Prashant Sharma 6 years 10 months ago
Pls check whether the persons / teams receiving the Grievances are technically competent and sensitive enough to address and resolve. I have been sending points and in few cases the feedback is " Meaningless suggestion". I will share some of them here on this platform. If Govt donot intend to resolve than should not just market themselves as Robin Hood. If Intend is positive - Pls do screening of the Team receiving grievance and out source if required.
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Ganesh Chavan
Ganesh Chavan 6 years 10 months ago
Whenever a citizen raise a complaint, government officer should handle the case. Instead they give all the details to them against whom the complaint is raised. They keep pressure on complainant & force them to adjust as per their will.
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