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Share Your Ideas/Suggestions on Streamlining the Management of Public Grievances on CPGRAMS Portal

Start Date :
Nov 02, 2019
Last Date :
Dec 05, 2019
23:45 PM IST (GMT +5.30 Hrs)
Submission Closed

About CPGRAMS ...

About CPGRAMS
Centralized Public Grievance Redress And Monitoring System (CPGRAMS) is an online web enabled system over NICNET developed by NIC, in association with Directorate of Public Grievances (DPG) and Department of Administrative Reforms and Public Grievances (DARPG). CPGRAMS is the platform based on web technology which primarily aims to enable submission of grievances by the aggrieved citizens from anywhere and anytime (24x7) basis to Ministries/Departments/Organizations/State Governments who scrutinize and take action for speedy and favorable redress of these grievances. Tracking grievances is also facilitated on this portal through the system generated unique registration number.

CPGRAMS: Highlights
• 86 Ministries and Departments of GOI integrated
• 36 States /UTs on boarded
• 51000 subordinate offices created and linked
• Average disposal time reduced to 19 days from about 200 days
• Grievances raised to 18 Lakh / Annum shows confidence built in citizens in resolution mechanism
• Over 90% average disposal rate

Objective
• Make the redressal process more convenient for citizens
• Quick disposal of public grievances
• Improvise the quality of disposal of public grievances for greater satisfaction of citizens

With a vision of simplifying the prevailing process of grievance redressal, Department of Administrative Reforms and Public Grievances (DARPG) invite you to share your ideas/suggestions on streamlining the management of public grievances on CPGRAMS portal (pgportal.gov.in)

Suggestions can be given by citizens till 5th December 2019.

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Showing 2749 Submission(s)
Rajat Misra
Rajat Misra 6 years 10 months ago
Sir, The system needs to highlight number of cases registered against any department on a continuous bases since inception, in current calendar year, current month along with number of cases resolved. This will help highlight which are the troubled departments which need interference from higher authorities and allows citizens to understand which department are failing in there duties. We need to have transparency in the system and access available to monitor complaints registered and resolved.
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Sunil gelra
Sunil gelra 6 years 10 months ago
Sir please develop system that purchaser can pay gst so no one miss match.and purchaser not face the gst problem. In eway bill system you can provide gst pay by saler or purchaser operation
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Rajat Misra
Rajat Misra 6 years 10 months ago
Sir, Kindly create a voice activated system where citizens can phone a centralised number and register the complaint on a voice recording system. Create a special postal envelope or inland letter with printed address of CPGRAMS in dispenser in Post Office and all government offices which the citizen can write in a letter form and post it free of cost. The citizen should be able to log a complaint in any language through all mediums. A whatsapp number can also be created to log a complaint.
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Anil Namdev
Anil Namdev 6 years 10 months ago
Benk me Jana rakam yadi 5 sal me dabal Honne lage too Benk me sabhi log rakam jama karne Lage Benk par logo ka vishvas jam huaa he may yojna lakar badaya Jay 2000 ke not bajar me 10% hi chal rahe he 90% gayab he ispar naye tarike se vichar kiya jay kiyno ki arth vyavstha par bahut asar horaha he yah gambhi samasya bante jarahi he dhanyavad
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Gaurav Kumar Gupta
Gaurav Kumar Gupta 6 years 10 months ago
Most important thing is to make people aware of their Rights. Teach people how to complain. Only proper information can make people able to complain against officers, politicians and police . Awareness could be spread through proper advertisements. Online complain portals should be given with Face to face interface. Speedy trails should be done for matters of public intrest.
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Rakesh Kumar Sharma
Rakesh Kumar Sharma 6 years 10 months ago
Nationalized in 1951, Indian Railways today is the largest rail network in Asia and the world’s second largest network operated under a single management. It has 1,15,000 km of track length. It runs 12,617 trains to carry over 23 million passengers daily –equivalent to moving the entire population of Australia, connecting more than 7,172 stations. Indian Railways is responsible for end-to-end execution of the rail service across the country, from selling of tickets, to maintaining the stati
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Gaurav Kumar Gupta
Gaurav Kumar Gupta 6 years 10 months ago
There is need of Autonomy in Public organizations. Already there are sufficient rules but the main thing is to implement. 1. Organizations of Public Grievances/ Lokpals should be given Autonomy i.e freedom from political and bureaucratic pressures. 2. Investigations should be conducted separately and secretly I.e which officers team is investigating on whose case should be anonymous. 3. Securities and needed capital should be pumped in cases of more importance .
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LAXMI PRASAD BODA
LAXMI PRASAD BODA 6 years 10 months ago
As the whole module is linked through the Internet, it is possible for any officer to monitor the complaints received by him from anywhere. It allows all the officers the facility to issue virtual instructions for taking immediate remedial actions.
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