GOVERNMENT OF INDIA
English language

Home | MyGov

Accessibility
Accessibility Tools
Color Adjustment
Text Size
Navigation Adjustment
Screen Reader iconScreen Reader
Menus
Sticky Menu

Share Your Ideas/Suggestions on Streamlining the Management of Public Grievances on CPGRAMS Portal

Start Date :
Nov 02, 2019
Last Date :
Dec 05, 2019
23:45 PM IST (GMT +5.30 Hrs)
Submission Closed

About CPGRAMS ...

About CPGRAMS
Centralized Public Grievance Redress And Monitoring System (CPGRAMS) is an online web enabled system over NICNET developed by NIC, in association with Directorate of Public Grievances (DPG) and Department of Administrative Reforms and Public Grievances (DARPG). CPGRAMS is the platform based on web technology which primarily aims to enable submission of grievances by the aggrieved citizens from anywhere and anytime (24x7) basis to Ministries/Departments/Organizations/State Governments who scrutinize and take action for speedy and favorable redress of these grievances. Tracking grievances is also facilitated on this portal through the system generated unique registration number.

CPGRAMS: Highlights
• 86 Ministries and Departments of GOI integrated
• 36 States /UTs on boarded
• 51000 subordinate offices created and linked
• Average disposal time reduced to 19 days from about 200 days
• Grievances raised to 18 Lakh / Annum shows confidence built in citizens in resolution mechanism
• Over 90% average disposal rate

Objective
• Make the redressal process more convenient for citizens
• Quick disposal of public grievances
• Improvise the quality of disposal of public grievances for greater satisfaction of citizens

With a vision of simplifying the prevailing process of grievance redressal, Department of Administrative Reforms and Public Grievances (DARPG) invite you to share your ideas/suggestions on streamlining the management of public grievances on CPGRAMS portal (pgportal.gov.in)

Suggestions can be given by citizens till 5th December 2019.

Reset
Showing 2749 Submission(s)
LAXMI PRASAD BODA
LAXMI PRASAD BODA 6 years 10 months ago
One can also find out the number of grievances pending with various officers at a given instance. This is proving to be very useful for monitoring the efficiency of various sections. The status of the complaint and its disposal gets instantly communicated to the complainant, so that he or she can see the action being taken and give the necessary feedback. Although disposal of complaints has to be done at the field level, the project provides a mechanism to monitor
Dislike (0)
Reply
Report Spam
Comments (1)
Sinduja R
Sinduja R 6 years 10 months ago
All the public grievance must be solved first of all. All the subsidies given by government must directly reach the people without any intermediate. Total amount must be given without any bribe. PM plans must reach all the people including how to apply and the age group that comes under. All should be solved without any delay. Each and everyone must take the responsibility to make the nation a better one.
Dislike (0)
Reply
Report Spam
LAXMI PRASAD BODA
LAXMI PRASAD BODA 6 years 10 months ago
The government, both at the center and the state, share the concern for ensuring responsive, accountable, transparent, decentralized and people friendly administration at all levels. There is, however, considerable frustration and dissatisfaction amongst the people, especially the weaker section of society, about the apathy, irresponsiveness and lack of accountability of public servants, even as the expenditure on staff continues to increase.
Dislike (0)
Reply
Report Spam
Ashish singh
Ashish singh 6 years 10 months ago
sir In every house that are not useful and not can be given to anyone. So some people throw them in dustbin and other places. It raise pollution if these are burnt with garbage. I think g overnment should made an arrangement to collect them from houses and recycle them or reuse them to make carpets that can be distribute to needed people
Dislike (0)
Reply
Report Spam
Prit Ranjan Jha
Prit Ranjan Jha 6 years 10 months ago
Government staffs responsible to handle public grievances listed are limited and often they are unable to handle the grievance. All government staffs like Ward staff, Mukhiya, Sarpanch, block CEO, BDO, District collector, School college, teacher and professors, CEO of a company etc. should have accounts on social networks. They along with the educated & intellectuals in public should be allowed to handle the grievance. Timely reply, suggestions and remedies helps in problem solving.
Dislike (0)
Reply
Report Spam
abijith
abijith 6 years 10 months ago
1)ALONG WITH WEBSITE PROVIDE A TOLLFREE NUMBER FOR REGISTERING GRIEVANCES IN ALL INDIAN LANGUAGES 2)PROVIDE A OPTION TO GIVE PUBLIC SUGGESTION TO NITI AAYOG 3)THERE ARE LOT OF BUGS IN GRIEVANCE WEBSITE IT CAN'T ABLE TO IDENTIFY WORDS AND SHOWS ERROR 4)PRIVATIZATION OF ALL STATE/CENTRAL GOVT WEBSITES AND ANDROID APPS TO INDIAN IT COMPANIES FOR MAINTAINENCE
Dislike (0)
Reply
Report Spam
Gauri Ojha
Gauri Ojha 6 years 10 months ago
SPIDER PLANT :- Is Spider Plant ko puri Delhi me lagaye. Benefits of this plant:- This is amazing as it is able to perform photosynthesis under minimal light. it is great in absorbing toxins from the air carbon monoxide, formaldehyde gasoline and styrene.
Dislike (0)
Reply
Report Spam
Kaushiki Mishra
Kaushiki Mishra 6 years 10 months ago
Like China , we also issue pollution free laws and make committee regarding this. In this laws , high tax on factory which release smoke , automobiles. Committee look on conservative measure s
Dislike (0)
Reply
Report Spam
Kaushiki Mishra
Kaushiki Mishra 6 years 10 months ago
Sir, I want to say that our government launch program in which people tells about environment conservation and activities on large scale.
Dislike (0)
Reply
Report Spam
Sticky Menu