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Share Your Ideas/Suggestions on Streamlining the Management of Public Grievances on CPGRAMS Portal

Start Date :
Nov 02, 2019
Last Date :
Dec 05, 2019
23:45 PM IST (GMT +5.30 Hrs)
Submission Closed

About CPGRAMS ...

About CPGRAMS
Centralized Public Grievance Redress And Monitoring System (CPGRAMS) is an online web enabled system over NICNET developed by NIC, in association with Directorate of Public Grievances (DPG) and Department of Administrative Reforms and Public Grievances (DARPG). CPGRAMS is the platform based on web technology which primarily aims to enable submission of grievances by the aggrieved citizens from anywhere and anytime (24x7) basis to Ministries/Departments/Organizations/State Governments who scrutinize and take action for speedy and favorable redress of these grievances. Tracking grievances is also facilitated on this portal through the system generated unique registration number.

CPGRAMS: Highlights
• 86 Ministries and Departments of GOI integrated
• 36 States /UTs on boarded
• 51000 subordinate offices created and linked
• Average disposal time reduced to 19 days from about 200 days
• Grievances raised to 18 Lakh / Annum shows confidence built in citizens in resolution mechanism
• Over 90% average disposal rate

Objective
• Make the redressal process more convenient for citizens
• Quick disposal of public grievances
• Improvise the quality of disposal of public grievances for greater satisfaction of citizens

With a vision of simplifying the prevailing process of grievance redressal, Department of Administrative Reforms and Public Grievances (DARPG) invite you to share your ideas/suggestions on streamlining the management of public grievances on CPGRAMS portal (pgportal.gov.in)

Suggestions can be given by citizens till 5th December 2019.

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Showing 2749 Submission(s)
o v gnana prakash
o v gnana prakash 6 years 10 months ago
Sir, I request you to kindly introduce point system with rating on the issues raised by the public and evaluate their observance. Depending on the importance and needs ratings to be accorded for the benefit to the representatives. End of the year number of representations one did, importance etc parameters to be considered for evaluation of the representatives, rate them with your views please.
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muskan agrawal_36
muskan agrawal_36 6 years 10 months ago
Respected Sir, There are many torn and old clothes, badsheets, curtains, cushion cover etc. In every house that are not useful and not can be given to anyone. So some people throw them in dustbin and other places. It raise pollution if these are burnt with garbage. I think g overnment should made an arrangement to collect them from houses and recycle them or reuse them to make carpets that can be distribute to needed people
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Prashant Sharma
Prashant Sharma 6 years 10 months ago
Govt should also use this Platform For Grievances IT HAS WITH PUBLIC - ASK REVERSE QUESTIONS WITH PUBLIC ? Like Have you : Complete your education ?vote ? Practiced Honesty or are part of Corruption (Time OR Money) ? Respected Other Religions as well ? Felt to be part of 1.3 Bl Patriot team or the part of Crowd? Worked for society and Social Cause ? These reverse QUESTIONNAIRES MAY HELP REDUCING GRIEVANCES AND help ALL. Can't always blame Any Political Parties - THEY ARE OUR MIRROR
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Kavi Jain
Kavi Jain 6 years 10 months ago
Sir Please re-consider the Central Vista re-development. I am an architect and have studied the proposals for redevelopment and can visualize a disaster waiting to happen, Please, please have a re-think sir.
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Prashant Sharma
Prashant Sharma 6 years 10 months ago
The Grievances should be sorted & grouped basis different words "Through Computer software Algorithm". Analyse buckets on A,B,C category basis and Through IT System only - send to concerned dept for resolution. Also analyse reasons for origin and take preventive measures. Also see which deptt or officials have max issues- take actions. Sensitiveness of the Govt SERVANTS / Officials is equally important - they are on Govt payroll but salaries are given by us. Nothing is for Granted
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SURESH KUMAR GURUSAMY
SURESH KUMAR GURUSAMY 6 years 10 months ago
Pranams sir.PM's innovative plan CPGRAMS started for make the people for happy living without fear. If possible,PM should ask the complainant randomly about the solvation of grievances. Just people are thinking that CPGRAMS team just forwarding the grievances to the concern departments. They don't know whether it is solved or not. Feedback of beneficiaries should be posted in NAMO for making hope about CPGRAMS. The success of this program is in the hands of officials also. Bharat Mata ki jai.
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Manoj PARAVADA
Manoj PARAVADA 6 years 10 months ago
The portal is being maintained very nicely.. The main problm is you are just forwarding the complaint to the concerned department and feeling that the grievance is settled.. So there should be a system whether the problem is solved or not ,by the department, regular follow up .. After satisfaction from the complainant then the grievance is to be closed
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B Shyamababu Patra
B Shyamababu Patra 6 years 10 months ago
CPGRAMS the transparent and also maintain the iconic check on Govt. Officials to work properly in Dept. Meanwhile the Chairman of Public Grivance should organise the special meeting to minimize the pending Grivance. The My Gov act the basic role to 👉👈 to appel of public. I salute My Gov the sprit and transparent of 🆕 🇮🇳
mygov_157292056957809291
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