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Share Your Ideas/Suggestions on Streamlining the Management of Public Grievances on CPGRAMS Portal

Start Date :
Nov 02, 2019
Last Date :
Dec 05, 2019
23:45 PM IST (GMT +5.30 Hrs)
Submission Closed

About CPGRAMS ...

About CPGRAMS
Centralized Public Grievance Redress And Monitoring System (CPGRAMS) is an online web enabled system over NICNET developed by NIC, in association with Directorate of Public Grievances (DPG) and Department of Administrative Reforms and Public Grievances (DARPG). CPGRAMS is the platform based on web technology which primarily aims to enable submission of grievances by the aggrieved citizens from anywhere and anytime (24x7) basis to Ministries/Departments/Organizations/State Governments who scrutinize and take action for speedy and favorable redress of these grievances. Tracking grievances is also facilitated on this portal through the system generated unique registration number.

CPGRAMS: Highlights
• 86 Ministries and Departments of GOI integrated
• 36 States /UTs on boarded
• 51000 subordinate offices created and linked
• Average disposal time reduced to 19 days from about 200 days
• Grievances raised to 18 Lakh / Annum shows confidence built in citizens in resolution mechanism
• Over 90% average disposal rate

Objective
• Make the redressal process more convenient for citizens
• Quick disposal of public grievances
• Improvise the quality of disposal of public grievances for greater satisfaction of citizens

With a vision of simplifying the prevailing process of grievance redressal, Department of Administrative Reforms and Public Grievances (DARPG) invite you to share your ideas/suggestions on streamlining the management of public grievances on CPGRAMS portal (pgportal.gov.in)

Suggestions can be given by citizens till 5th December 2019.

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Showing 2749 Submission(s)
Pramila Pal
Pramila Pal 6 years 10 months ago
Dear sir I request school me daily compulsory yoga class technical class practically hona chahiye .todays educational system digital modern India didn't match
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Nitin Gupta
Nitin Gupta 6 years 10 months ago
Namaste sir sir kuch baaton par dhyan diya jana chahiye jissey samaj surakshit rahe... -jaise sarvjanik sthal par camera , complaint box honey chahiye -har bus mai ek marshal , camera hona chahiye -shikhsa par bal diya jana chahiye
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YourNameAsha Krishnan
YourNameAsha Krishnan 6 years 10 months ago
My greivence is for the retired people from private organisations. The EPF pension is nil compared to the govt.sector pension.Also commutation is stopped.Employee's money is in the hands of EPF org. So principal Amt is lost.With this expenses it is not possible for a pensioner to live ahead.My suggestions to govt.is to consider the pathetic condition of EPF pensioners and take necessary steps to increase their pension.
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Eswar Muthukrishnan
Eswar Muthukrishnan 6 years 10 months ago
Grievances should not deflected back at the person raising it if that information is in possession with the government department. Instead of getting that information by themselves from their records they again come back to the issue raiser to furnish and close the grievance as resolved. This kind of practice should be resisted by government officials. Still in my view many people are not aware of this government initiative. It should publicize this initiative.
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pawer singh meda
pawer singh meda 6 years 10 months ago
sir mere desh ko yu hi nahi soni ki chidiya kahte hai. yaha dal dal par sone ki chidiya hai. MAGAR HAMARE DESH KE ADHIKTAR EMPLOYEEE AGAR IMANDARI SE APNA 70 % BHI DE TO DESH BAHUT AAGE HOGO. YAHA KUCH LOG APNA KAAM SABSE PAHLE NIKALNE KE LIYE PAHLE AAGE RE KAR RISHVAT DETE HA. AGAR AAP SAHI HAI TO KIS BAAT KI RISHWAT. KAHTE HAI SATYA PARESHAN HO SAKTA HAI PAR HAR NAHI SAKTT.
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Shrey
Shrey 6 years 10 months ago
There should be a website where we can rate and provide feedback of the govt offices and respective officials. A mechanism of assigning unique complaint /feedback number should be developed in order to retrieve data easily about the issue. Corrupt practices will be weeded out by this portal and apt rewards and retribution will be given with help of this. Something like the way we rate places on google maps via google. No anonymous reviews or without unique number reviews should be published.
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Ronak Pandya
Ronak Pandya 6 years 10 months ago
Sir ji jaise anti corruption beauro hai waise doc k liye Bhi bn na chahiye kyu ki jo gareeb insaan hai jo padhe likhe Nahi hai unhe kya pata un k saath sahi ho raha hai ya Nahi bs doc dara dete hai k aesa hua hai aap ko ye krna pdega Iske liye ek aesi team ho doctor's ki jo hmesa private hospitals hai Unme raid mar sake agr patient admit hai to kyu admit hai unka discharge period aa gaya hai bt wo unhe discharge nahi kr rahe sirf paisa kamane k liye
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Ronak Pandya
Ronak Pandya 6 years 10 months ago
Respectable pm ji Aap. Ne jo jo nischay kiya hai wo kr k dikhaya hai Bs mera ek sujaav hai ki aap jo smart city bna rahe hai Wo banjar zameen pr hai koi use dekhne jata hai to wo invest nai Krta future nai hai waha aesa sochta hai To aap waha infrastructure to bna rahe hai Bt ho sake to aap waha bde bde gardens bnai ye Jaise dubai ka garden hai ussey bhi bada to log waha Aaye to jaise jaise log waha aayenge wo apne aap he waha Rehne lagenge mein chahta hu dholera mein bne
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Venkata Krishna Kumar
Venkata Krishna Kumar 6 years 10 months ago
Respected Sir, Firstly I appreciate for taking initiative of developing CPGRAMS portal. But when i scroll down the page, i noticed there are few people are not happy with Grievance System itself about the feedback and delay in response.To make it better, I personally believe, deploying the retired Ex-Servicemen / Women from ARMY, Navy, Air Force, IAS, IPS and other top ranked professionals to monitor and supervise this system. Thank you
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