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Share Your Ideas/Suggestions on Streamlining the Management of Public Grievances on CPGRAMS Portal

Start Date :
Nov 02, 2019
Last Date :
Dec 05, 2019
23:45 PM IST (GMT +5.30 Hrs)
Submission Closed

About CPGRAMS ...

About CPGRAMS
Centralized Public Grievance Redress And Monitoring System (CPGRAMS) is an online web enabled system over NICNET developed by NIC, in association with Directorate of Public Grievances (DPG) and Department of Administrative Reforms and Public Grievances (DARPG). CPGRAMS is the platform based on web technology which primarily aims to enable submission of grievances by the aggrieved citizens from anywhere and anytime (24x7) basis to Ministries/Departments/Organizations/State Governments who scrutinize and take action for speedy and favorable redress of these grievances. Tracking grievances is also facilitated on this portal through the system generated unique registration number.

CPGRAMS: Highlights
• 86 Ministries and Departments of GOI integrated
• 36 States /UTs on boarded
• 51000 subordinate offices created and linked
• Average disposal time reduced to 19 days from about 200 days
• Grievances raised to 18 Lakh / Annum shows confidence built in citizens in resolution mechanism
• Over 90% average disposal rate

Objective
• Make the redressal process more convenient for citizens
• Quick disposal of public grievances
• Improvise the quality of disposal of public grievances for greater satisfaction of citizens

With a vision of simplifying the prevailing process of grievance redressal, Department of Administrative Reforms and Public Grievances (DARPG) invite you to share your ideas/suggestions on streamlining the management of public grievances on CPGRAMS portal (pgportal.gov.in)

Suggestions can be given by citizens till 5th December 2019.

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Showing 2749 Submission(s)
SHEKHAR J
SHEKHAR J 6 years 10 months ago
Government should enact law relating to collection of bribe from public and transporting to concerned person be an offence and should be severely done with punishment and in case the enquiry officials supporting the culprit then it should be treated as enemy of nation
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lovkesh
lovkesh 6 years 10 months ago
Timebound redressal, satisfaction parameter and feedback, sms, whatsapp based information seeking in case further information is required. Name of the ministry and pending issues to be uploaded daily. Incase redressal is not to the satisfaction choice of approaching a senior member. Regular audits and calls to complainants to find their feedback.
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SHEKHAR J
SHEKHAR J 6 years 10 months ago
I had given suggestion. one clarification about watch wing means the team must be observing the CCTV video on continuous bases. voice capturing devicing should be sharp to catch voice of each and everyone
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vrishbhanath vardhman Gumate
vrishbhanath vardhman Gumate 6 years 10 months ago
My gov is a good example for knowledge, information, education, entertainment etc. So many information and knowledge give from mygov_campaign.
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Andaluri Srinivas
Andaluri Srinivas 6 years 10 months ago
Currently the CPGRAMS portal does not resolve the issue completely . The concerned dept shows great hurry in closing the complaint by saying; forwarded to the concerned . with out actual resolution. The CPGRAMS should be modified in away that the citizen could visualize the complaint status at all levels in case the complaint to be handled at multiple stages. The complaint should never be closed with out citizen consent. Also important to have TAT at each stage and escalation if TAT is high
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Rahul Pandey
Rahul Pandey 6 years 10 months ago
*To prevent pollution Even_Odd concept is practically harm personal liberty can not go for long.DELHI being N.U.T. Wants best suit steps tomake it HEALTHY.Their may be restriction so per K.M.population density may not increase now.Big industries can arrange staff accomdation nearby workplace to avoid travel by own from long distance.many more metro stations,Narrow guage small low speed convience in mid city, sale of only CNG,E-VEHICLES.subsidy on New cooking gas connection.only agri.of vegitable
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Sonu Mishra
Sonu Mishra 6 years 10 months ago
Dear Sir! Today I'm traveling Varanasi to Kolkata for IISF, Through train, I'm seeing here a major problem it is our Latrine system I never see a fress and clean Latrine ever in my journey I want that you need to change this condition. Thank you for this CPGRAMS.
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