GOVERNMENT OF INDIA
English language

Home | MyGov

Accessibility
Accessibility Tools
Color Adjustment
Text Size
Navigation Adjustment
Screen Reader iconScreen Reader
Menus
Sticky Menu

Share Your Ideas/Suggestions on Streamlining the Management of Public Grievances on CPGRAMS Portal

Start Date :
Nov 02, 2019
Last Date :
Dec 05, 2019
23:45 PM IST (GMT +5.30 Hrs)
Submission Closed

About CPGRAMS ...

About CPGRAMS
Centralized Public Grievance Redress And Monitoring System (CPGRAMS) is an online web enabled system over NICNET developed by NIC, in association with Directorate of Public Grievances (DPG) and Department of Administrative Reforms and Public Grievances (DARPG). CPGRAMS is the platform based on web technology which primarily aims to enable submission of grievances by the aggrieved citizens from anywhere and anytime (24x7) basis to Ministries/Departments/Organizations/State Governments who scrutinize and take action for speedy and favorable redress of these grievances. Tracking grievances is also facilitated on this portal through the system generated unique registration number.

CPGRAMS: Highlights
• 86 Ministries and Departments of GOI integrated
• 36 States /UTs on boarded
• 51000 subordinate offices created and linked
• Average disposal time reduced to 19 days from about 200 days
• Grievances raised to 18 Lakh / Annum shows confidence built in citizens in resolution mechanism
• Over 90% average disposal rate

Objective
• Make the redressal process more convenient for citizens
• Quick disposal of public grievances
• Improvise the quality of disposal of public grievances for greater satisfaction of citizens

With a vision of simplifying the prevailing process of grievance redressal, Department of Administrative Reforms and Public Grievances (DARPG) invite you to share your ideas/suggestions on streamlining the management of public grievances on CPGRAMS portal (pgportal.gov.in)

Suggestions can be given by citizens till 5th December 2019.

Reset
Showing 2749 Submission(s)
SJeyakumaran
SJeyakumaran 6 years 10 months ago
Bottom most control level is with Councillors but they are not being faced his own public.. Hence Grievance suggestion boxes must be kept at Public places like Bus stands with full time CCTV camera 15days this must be reviewed by District Collector with Next fortnightly action with public issue through DD TV Channels/notices to every home. On monthly basis both DC and Councillors must show action progress to those public.. monthly Street/colony champions can be selected to sign-off in meetings
Dislike (0)
Reply
Report Spam
vikram
vikram 6 years 10 months ago
Big anti india, anti hindi campaign in tamilnadu by fringe naxal missionary gros supported by opposition parties. mainstream media owned by opposition parties creating anti india sentiment and hatred against other state people especially hindi speakers. they employ paid teams in social media to generate further hatred. situation is very serious. they want TN to be next J&K please take strong action. Please generate goodwill by initiating river linking and farmer friendly projects in tamilnadu.
Dislike (0)
Reply
Report Spam
RUDHIR PRAKASH SARMA
RUDHIR PRAKASH SARMA 6 years 10 months ago
(1) Institute a timeframe for resolution of complaints/grievances. The amount of time required for resolution presently is unacceptable. 2) Cross-check of the complaints shown as resolved is of utmost necessity 3) Timely intimation about the steps taken for resolving a complaint to the complainant will help instill confidence in the minds of the people seeking justice Mechanism should be there to ensure that the state government officials do not take the forwarded complaints lightly.
Dislike (0)
Reply
Report Spam
Rahul Pandey
Rahul Pandey 6 years 10 months ago
*AIRQUALITYINDEX for NCR are alarm to sortout and states sorroundings must invite scholars for casestudy &initiate steps by law,honorary groups,engaging Homeguards for supervision in these states they will fruitful for this mission.privatecompanies have enough workforce they can help by assisting in plantations 1day in month.state can arrange plants by horticulture depart.in D.H.Q.,Substitute of PARALIBURN must be searched ecofriendly,cheaper.govt.may support by relax on interest on agri.loans.
Dislike (0)
Reply
Report Spam
SHEKHAR J
SHEKHAR J 6 years 10 months ago
the Enquirer team should be empowered with powers to punish the official like ombudsman gives advisory which is not challenge able. The system shou6be full proof otherwise it becomes laughing matter
Dislike (0)
Reply
Report Spam
SHEKHAR J
SHEKHAR J 6 years 10 months ago
Each government office must have CCTV with voice capturing device. It should record without any problem and head of the office and another should be held responsible. Without this 65 years of snatching money and showing lethargic attitude will not vanish. A centralized watch wing be kept and any doubt arises on employees behaviour a team must be despatched to enquire. if caught with bad intention he be compulsorily retired with punishment and the entire process should be end within 2 months
Dislike (0)
Reply
Report Spam
kanishk joshi
kanishk joshi 6 years 10 months ago
RESPECTED PRIME MINISTER SIR, MY NAME IS KANISHK JOSHI .I LIVE IN HALDWANI, (UTTRAKHAND).SIR I WANT TO SHARE MY VIEWS ON THE POLLUTION OF DELHI NCR WHICH IS MAINLY BEING DONE BY BURNING PARALI (LEFTOVER STRAW AND HAY ) OF THE FARMING FIELDS. SIR IF WE CAN ARRANGE A SITUATION IN WHICH THE STATE GOVERNMENTS COULD BOUGHT THIS PARALI FROM THE VILLAGERS AND FARMERS. AND THUS THE FARMERS WILL HAPPILY SUPPORT THIS PROCESS AND HENCE THIS PARALI BURNING COULD BE STOPPED. YOURS OBEDIENTLY FOLLOWER.
Dislike (0)
Reply
Report Spam
AMITAVO DUTTA
AMITAVO DUTTA 6 years 10 months ago
Usually 3o--50% employees work more than average & 70--50 % less than average . Whose productivity is less they create problems . Steps for remedy : 1. Periodical training to employees , meeting for updation of knowledge , discusson on disciplinery matters , Customers feedback , Pending work , Leakages monitory matters etc . 2. Be customer friendly , service with smile 3. Proper infrastructure , regular communication with employees , Officers . 4. Non workers to be penalised . Timely prmotion
Dislike (0)
Reply
Report Spam
ayush
ayush 6 years 10 months ago
1. The grievance website should have a Track Log in which one can see his/her complaint was assigned to which department and offical. It should w in the form of log. 2. At the time of closure, email should go to the complainant asking/informing about closure and feedback. 3 Turnaround time should be reduces and fixed after which it should be escalated to seniors official , if it is not action/closed in required time frame. 4. Complainant should have option of reopening of complaint.
Dislike (0)
Reply
Report Spam
Sticky Menu