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Share Your Ideas/Suggestions on Streamlining the Management of Public Grievances on CPGRAMS Portal

Start Date :
Nov 02, 2019
Last Date :
Dec 05, 2019
23:45 PM IST (GMT +5.30 Hrs)
Submission Closed

About CPGRAMS ...

About CPGRAMS
Centralized Public Grievance Redress And Monitoring System (CPGRAMS) is an online web enabled system over NICNET developed by NIC, in association with Directorate of Public Grievances (DPG) and Department of Administrative Reforms and Public Grievances (DARPG). CPGRAMS is the platform based on web technology which primarily aims to enable submission of grievances by the aggrieved citizens from anywhere and anytime (24x7) basis to Ministries/Departments/Organizations/State Governments who scrutinize and take action for speedy and favorable redress of these grievances. Tracking grievances is also facilitated on this portal through the system generated unique registration number.

CPGRAMS: Highlights
• 86 Ministries and Departments of GOI integrated
• 36 States /UTs on boarded
• 51000 subordinate offices created and linked
• Average disposal time reduced to 19 days from about 200 days
• Grievances raised to 18 Lakh / Annum shows confidence built in citizens in resolution mechanism
• Over 90% average disposal rate

Objective
• Make the redressal process more convenient for citizens
• Quick disposal of public grievances
• Improvise the quality of disposal of public grievances for greater satisfaction of citizens

With a vision of simplifying the prevailing process of grievance redressal, Department of Administrative Reforms and Public Grievances (DARPG) invite you to share your ideas/suggestions on streamlining the management of public grievances on CPGRAMS portal (pgportal.gov.in)

Suggestions can be given by citizens till 5th December 2019.

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Showing 2749 Submission(s)
Umesh Naik
Umesh Naik 6 years 10 months ago
When the grievances issues, assigned to official, the contact details (name, mobile, office address) of the official also be forwarded to the concerned who have raised grievances.
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SHEKHAR
SHEKHAR 6 years 10 months ago
i am thankful to Govt for asking suggestions on tha matter. I am not criticizing moves/steps/efforts of Government to resolve /dispose the matters but present policy procedure is not appropriate. It seems much on paper/files than practical and inappropriate to fulfill all three laid down objectives. At present, there is no provision to file complaint in the case when an individual want to lodge complaint in welfare of Nation. i.e. to help Government fight against corruption.
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Yogesh Dattatraya Nakhare
Yogesh Dattatraya Nakhare 6 years 10 months ago
continue with the previous discussion now pension to MLA and these people are different MLA pension is increase each year but these people pension never increase since 1995 please do some provision for these people to increase their pension atleast Rs.3000
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Arun Sharma
Arun Sharma 6 years 10 months ago
sir, it seems that of late closure of complaints has been entrusted with departmental heads of various ministries. it causes biased replies n justification. the closure shall b monitored 100 percent by the PMO. * ARUN SHARMA
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Yogesh Dattatraya Nakhare
Yogesh Dattatraya Nakhare 6 years 10 months ago
Respected Sir madam, I want to discuss one matter regarding to PF pensioner scheme in 1995 actually I don't have exact specifics of the scheme i request to The @ministryof finance to our honourable Finance Minister Nirmala Sitaraman ji, to make provision in this upcoming budget to these senior citizen who received the Pension under the above scheme less than Rs. 1000 in today's world this pension is not sufficient to survive in this inflated market. plz check next comment of me.
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Dilip Chaudhari
Dilip Chaudhari 6 years 10 months ago
Dear sir the application of e-services at State governments are still corrupt ,they don't have interest to go ahead with free corruption ,hence the system needs still vigilance on portal system of state government. we still face bribe through alliance service with state tehsildar service like suvidha kendra. must have link in service to central government. so that certificate can be gotten from government easily.thank sir
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