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Share Your Ideas/Suggestions on Streamlining the Management of Public Grievances on CPGRAMS Portal

Start Date :
Nov 02, 2019
Last Date :
Dec 05, 2019
23:45 PM IST (GMT +5.30 Hrs)
Submission Closed

About CPGRAMS ...

About CPGRAMS
Centralized Public Grievance Redress And Monitoring System (CPGRAMS) is an online web enabled system over NICNET developed by NIC, in association with Directorate of Public Grievances (DPG) and Department of Administrative Reforms and Public Grievances (DARPG). CPGRAMS is the platform based on web technology which primarily aims to enable submission of grievances by the aggrieved citizens from anywhere and anytime (24x7) basis to Ministries/Departments/Organizations/State Governments who scrutinize and take action for speedy and favorable redress of these grievances. Tracking grievances is also facilitated on this portal through the system generated unique registration number.

CPGRAMS: Highlights
• 86 Ministries and Departments of GOI integrated
• 36 States /UTs on boarded
• 51000 subordinate offices created and linked
• Average disposal time reduced to 19 days from about 200 days
• Grievances raised to 18 Lakh / Annum shows confidence built in citizens in resolution mechanism
• Over 90% average disposal rate

Objective
• Make the redressal process more convenient for citizens
• Quick disposal of public grievances
• Improvise the quality of disposal of public grievances for greater satisfaction of citizens

With a vision of simplifying the prevailing process of grievance redressal, Department of Administrative Reforms and Public Grievances (DARPG) invite you to share your ideas/suggestions on streamlining the management of public grievances on CPGRAMS portal (pgportal.gov.in)

Suggestions can be given by citizens till 5th December 2019.

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Showing 2749 Submission(s)
Aarthi Prabhakaran
Aarthi Prabhakaran 6 years 10 months ago
Awareness of such a system online or otherwise to be increased before addressing the execution modality of the system!
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suneelkumaravasthi
suneelkumaravasthi 6 years 10 months ago
Jhoth ka Sahara hai corms koi inkwayeri nahi Hoti hai mera Nam suneelkumar.avasthi hai meri kai Reports pgportal par PADI hai gram pardhan ke Khilaf 2 Mahina ho Gaya lakhnaw me cm cikraetry ke PADI hai hamesha PADI rahengi kahane Ko Hai to kahate rahe log sarkari poblic portal bante rahenge Janta Ko bewkofo banaya ja Raha hai
mygov_157285623053367071
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Tara Prasad Mohapatra
Tara Prasad Mohapatra 6 years 10 months ago
One of the Major problem with the citizens is extremely lengthy legal process particularly on civil cases..I am a victim of this for last 10 years. The land which I had purchased had a very simple typo error which the land owner took advantage of to correct it and demanded money..Now I have filed case that going in for last 10 years and the land seller has occupied my property by saying that he has not sold me..Such silly civil cases should b scrutinized and should have fast track disposition.
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Minhaj Uddin Ahmed
Minhaj Uddin Ahmed 6 years 10 months ago
It should be easy process to register and if document required should be upload option to upload documents then concerned authority take this solve it within 24 hours beeter services ever or 3 days not more than 7 days.
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Mudit Agrawal
Mudit Agrawal 6 years 10 months ago
First of all, the registration procedure for the grievance panel is lengthy. People who illiterate or not very tech friendly may not be able to log a complaint from this portal easily. While lodging a grievance, photos, audios and videos must be allowed as proof of grievance. A pdf is not sufficient. After lodging a grievance, a whatsapp or text message updates should be sent to the user regularly. Add further categories in state/center so that query reaches the correct department quickly.
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vikas dubey
vikas dubey 6 years 10 months ago
आदरणीय सभी लोगों को मां भागीरथी स्वच्छता सेवा समिति कानपुर की ओर से हार्दिक अभिनंदन हमारा विषय जल संरक्षण एवं स्वच्छ वायु संवर्धन पर संस्था गत 3 वर्षों से कार्य कर रही है मुख्य रूप से हमारा कार्य जन जागरण अभियान के अंतर्गत है हम जल संरक्षण पर विशेष रुप से कार्य करने को संकल्पित हैं क्योंकि जल है तो कल है और हमारा कल हमारे आज के कर्म पर स्थापित होता है मैं सभी माननीय लोगों से यह विनम्र निवेदन करना चाहूंगा की जल संरक्षण पर एक ठोस नीति पर काम हो जय हिंद जय भारत वंदे मातरम जय श्री राम
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manoj kamra
manoj kamra 6 years 10 months ago
one biggest weapon in the hands of negligent officials is to declare any grievance to be suggestion. SO CPGRAMS NEED TO MAKE VERY VERY CLEAR about difference between grievance and suggestion.---In one grievance, cpwd official rejected grievance of adoption of universal standards of humidity level between 40 to 60 percent in ICUs which is in wide public interest and grievance personally being faced in ICUs. But cpwd official rather than showing cpwd standard of humidity level outrightly rejected
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Triloki Kumar
Triloki Kumar 6 years 10 months ago
The Centralized Public Grievance Redress And Monitoring System, is an online web-enabled. system over NICNET developed by NIC in association with the Department of Administrative. Reforms and Public Grievances (DARPG) with an objective of speedy redress and effective
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