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Share Your Ideas/Suggestions on Streamlining the Management of Public Grievances on CPGRAMS Portal

Start Date :
Nov 02, 2019
Last Date :
Dec 05, 2019
23:45 PM IST (GMT +5.30 Hrs)
Submission Closed

About CPGRAMS ...

About CPGRAMS
Centralized Public Grievance Redress And Monitoring System (CPGRAMS) is an online web enabled system over NICNET developed by NIC, in association with Directorate of Public Grievances (DPG) and Department of Administrative Reforms and Public Grievances (DARPG). CPGRAMS is the platform based on web technology which primarily aims to enable submission of grievances by the aggrieved citizens from anywhere and anytime (24x7) basis to Ministries/Departments/Organizations/State Governments who scrutinize and take action for speedy and favorable redress of these grievances. Tracking grievances is also facilitated on this portal through the system generated unique registration number.

CPGRAMS: Highlights
• 86 Ministries and Departments of GOI integrated
• 36 States /UTs on boarded
• 51000 subordinate offices created and linked
• Average disposal time reduced to 19 days from about 200 days
• Grievances raised to 18 Lakh / Annum shows confidence built in citizens in resolution mechanism
• Over 90% average disposal rate

Objective
• Make the redressal process more convenient for citizens
• Quick disposal of public grievances
• Improvise the quality of disposal of public grievances for greater satisfaction of citizens

With a vision of simplifying the prevailing process of grievance redressal, Department of Administrative Reforms and Public Grievances (DARPG) invite you to share your ideas/suggestions on streamlining the management of public grievances on CPGRAMS portal (pgportal.gov.in)

Suggestions can be given by citizens till 5th December 2019.

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Showing 2749 Submission(s)
SUJAN BEHARI ROY
SUJAN BEHARI ROY 6 years 10 months ago
SACHCHA BHARAT: Our mindset to immerse puja offerings to river which pollute the water and even block flow. It is my suggestion that in electronic media (radio/TV/News paper) there may be ad showing the bad affect of throwing such puja offerings. By throwing such thing river get polluted and due to less dissolve oxygen fish and other creatures will die. Ghats too will be clean if the garbage put in proper dustbin.
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manoj kamra
manoj kamra 6 years 10 months ago
(1) Grievance redressal have been routine work of computer operators of officers which need to be stopped being toys in the control of clerks directly disposing serious matters. (2) Even several DPG level complaints are dumped with extreme carelessness. There need to be some hard copy , notesheet approval of officers for future reference , if GoI is really concerned about improving cpgrams. (3) TRANSFER HISTORY OF GRIEVANCE NEED TO BE visible to reveal utter disregard to cpgrams.
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Ashok Kumar Sharma
Ashok Kumar Sharma 6 years 10 months ago
Sir, As per my opinion the suggestion put up by any citizen is inspiring or in favour of the nation he or she must be awarded by the Prime Minister with a token of appreciation in Delhi. Now a days KBC is getting it's popularity by giving a chance to the selected person deserves for the hot heat. On the other hand the complaint must be resolved within a week with prior information to the complainant. This way people will try to put up their view, suggestion.
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Susanta Kumar Patnaik
Susanta Kumar Patnaik 6 years 10 months ago
Spressing of social education should be across India to make know people on grivence process for people better. Awareness campaign to make people participation in the process. Grivence cell and grivence box to unreachable should be promoted. Grivence addressed should be right from panchayat level to District level should be. People voice and people opening should be counted to National streanght. people participation in national curriculum and invite people participation in politics and people s
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Deepika Sinha
Deepika Sinha 6 years 10 months ago
The burning of residue by farmers during this time of the year always brings pollution on the rise. Why can't the Govt arrange for workshops for the farmers to tell them some alternative healthy disposal of this. I came across Strawcture Eco of Shriti Pandey , Gorakhpur who has found an alternative to this problem of stubble burning. Please promote things like this & try to check this pollution level. 🙏 Jai Hind.
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Snehankita Vasant Mene
Snehankita Vasant Mene 6 years 10 months ago
Sir this to inform you misuse of RDEEngrs DRDO unt ,CQA AIRFORCE & Honeywell misusing Server Technology for self motive. Misusing the Radio signal & many more application of DRDO & Airforce. It's a hidden union crime specially BC society . Ref my uncle who is hospitalised a very poor family data . Dattaram Babu Zadane . No evidence can be given but the growing crime should be stoped . Kindly close down the Server Technology .This began from Tatapower.
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Bhupeshkumar J Lad
Bhupeshkumar J Lad 6 years 10 months ago
The Ferry at Bet-Dwarka takes passenger more than it can accommodate comfortably. According to the ferry size must be 50,but it takes 125 passenger at a time may lead to accident. Moreover the time for Darshan at the temple may add to the problem while returning.
mygov_157285474644230131
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Tasneem Yunus Patel
Tasneem Yunus Patel 6 years 10 months ago
Mae apne future mae doctor bana chahati hon mae abi tenth class mae hon abhi twelth ke bad mujhe doctor bankar mujhe apne maabaap ka naam kush karna hai abhi dr. banane ke lie bhohut paise lag rahe hai isliye aap se darkhasat hai har ek ladhka ho ya ladhki use apne future kuch banana hai uski aap scholorship ya paise ya mufat sikhne ka moka de to hame apni jindgi guzarne ka ka mile ga sukariya
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manoj kamra
manoj kamra 6 years 10 months ago
Some nodel officers donot even bother to open the grievance resulting in status of grievance showing to be GRIEVANCE RECEIVED after more than 3 weeks in contradiction to aforesaid highlights of cpgrams--Average disposal time reduced to 19 days from about 200 days. Such idleness in even opening grievance need to be removed by taking initiative.
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