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Department of Administrative Reforms and Public Grievances

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Share Your Ideas/Suggestions on Streamlining the Management of Public Grievances on CPGRAMS Portal

Start Date :

Nov 02, 2019

Last Date :

Dec 05, 2019

23:45 PM IST (GMT +5.30 Hrs)

Submission Closed

About CPGRAMS ...

About CPGRAMS
Centralized Public Grievance Redress And Monitoring System (CPGRAMS) is an online web enabled system over NICNET developed by NIC, in association with Directorate of Public Grievances (DPG) and Department of Administrative Reforms and Public Grievances (DARPG). CPGRAMS is the platform based on web technology which primarily aims to enable submission of grievances by the aggrieved citizens from anywhere and anytime (24x7) basis to Ministries/Departments/Organizations/State Governments who scrutinize and take action for speedy and favorable redress of these grievances. Tracking grievances is also facilitated on this portal through the system generated unique registration number.

CPGRAMS: Highlights
• 86 Ministries and Departments of GOI integrated
• 36 States /UTs on boarded
• 51000 subordinate offices created and linked
• Average disposal time reduced to 19 days from about 200 days
• Grievances raised to 18 Lakh / Annum shows confidence built in citizens in resolution mechanism
• Over 90% average disposal rate

Objective
• Make the redressal process more convenient for citizens
• Quick disposal of public grievances
• Improvise the quality of disposal of public grievances for greater satisfaction of citizens

With a vision of simplifying the prevailing process of grievance redressal, Department of Administrative Reforms and Public Grievances (DARPG) invite you to share your ideas/suggestions on streamlining the management of public grievances on CPGRAMS portal (pgportal.gov.in)

Suggestions can be given by citizens till 5th December 2019.

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Showing 2749 Submission(s)

DEEPAK SHARMA 6 years 8 months ago

Kindly add "Escalate to higher Lever" so that if a person if a person feels his grievance has not been resolved he may escalate his grievance to next higher level, till the grievance is resolved. The highest level may be at Secretary level or Cabinet Minister level. Also, the person may also be asked to provide the relief that he/she seeks and the plausible solution to his/her grievance. A coherent and wise effort must be made to make the grievance resolution system efficient and trustworthy.

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Harishchandra Yadav 6 years 8 months ago

हमारे देश सभी ग्रामों में जो शिक्षा का स्तर और वहां के वातावरण को स्वच्छ रखने के लिए और कानून व्यवस्था को ठीक से संचालन करने के लिए युवाओं को आगे आना चाहिए... और समाज मे फैल रही बुराइयों को सबके साथ मिलकर उन बुराइयों को खत्म कर देना चाहिए ज्यादा से ज्यादा लोगों को मुफ्त शिक्षा,सड़क,आवास,चिकित्सा,खाद्य राशन संबंधित समस्याओं का निवारण करना चाहिए। भरष्टाचार करने वालो को कठोर से कठोर सज़ा मिलनी चाहिए।

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saranya rajaram 6 years 8 months ago

Under Swachh Bharat scheme ---cleaning activites should be made compulsory for every schools,colleges and government institutions to keep their surrounding area clean [ range can be described based on people capacity of the org. ]it should be monitored and required actions taken by muncipality or panchayat... More areas are polluted ,unless public involved in cleaning we cant overcome land pollution.alteat for one year this should be implemented with strict orders.

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RAMKUMAR M 6 years 8 months ago

Hi All, Please make an advertisement of this portal. Most of the people's don't have awareness about this system including myself. This online system started by 2007 & I know about this after 12 years, as a common man I'm saying this. Also my suggestion, When a grievance raised, please make sure who are all responded for that grievance by tagging their name and designation to them and make it to public in CPGRAM website itself. which shows who failed to take actions against grievance.

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Parinda Suryakant Chawda 6 years 8 months ago

आदरनीय सर, वरिस्ठ सरकारी पदाधिकारी का क्या यही कर्तब्य है कि भवीष्य में अधिक ध्यान देनेका, भवीष्य का अस्वासन देनेका ओर भवीष्य में अधिक ध्यान देनेका होता है। वरिष्ठ पदाधिकारी का वर्तमान की परिस्थि को ध्यान में रख के कर्तब्य का पालन करने का फर्ज नही है । 18.04.2013 से लेके 22.01.2015 तक पेन्शन निहि दिया गया । LIC के पदाधिकारी कहते है बिलंब के लिए दंड ब्याज दिया गया है। इसतरह की कार्यप्रणाली के ख़िलाप सिकायत करो तो कोई भी कर्यवाही निहि होती है। डॉ. जितेंद्र सिंह जी को भी सिकायत किया गया था।

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saranya rajaram 6 years 8 months ago

hai, .In both city and villlage, the common issue we are facing is removing plastic waste.eventhough workers collect waste on daily basis,still many areas are flooded with papers and plastic covers. idea is " Near EB office or ration shop which is located in every area ,we can keep dry plastic waste collection centers which will pay based on kg.so poor will also benefit with money and areas will be clean. those centers can be privatised or by tender basis also.

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Sudarshan Ubhale 6 years 8 months ago

दिननित्या की दवस धान्य पूर्ण भारत मे एक ही दाम पर बिकने चाहिए। किसान की मेहनत को बेकार ना किया जाए दुनिया भर में हर किसान का अनाज फिक्स दाम होना चाहिए इससे मद्यवर्ती दल्लालोंका कोई काम ना होगा जनता भी खुश किसान भी खुश किसान को अच्छे दाम उसकी अनाज पे मीलेगा तो किसान बैंक से कर्ज क्यों लेगा,,?

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RAMNATH BHOI 6 years 8 months ago

CPGRAM is a very useful tool for public interaction with government machinaries. Salute to our Honourable PM for such initiatives. Each department should have CPGRAM resolving committee comprising of officers rather sending the grievance to concerned Group-C section officer. It seems Officers of the department are casually dealing with the CPGRAM matters.Every deparment should display the CPGRAM committee members in their websites with designation and phone numbers.

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Sushil kumar sahu 6 years 8 months ago

Respected Sir, any action is taken when a complaint is made through CPGRMS. My late husband and I have also complained against the LIC with complete evidence, but nothing happens. No action is taken. Pension was withdrawn from 18.04.2013 to 22.01.2015. It has been set against it but no action is taken. Respected Dr. Jitendra Singh ji was also supported with full proof. But no action is taken. Sir, what does this mean? Senior officials deliberately misbehave and exploit.

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Sushil kumar sahu 6 years 8 months ago

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