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Share Your Ideas/Suggestions on Streamlining the Management of Public Grievances on CPGRAMS Portal

Start Date :
Nov 02, 2019
Last Date :
Dec 05, 2019
23:45 PM IST (GMT +5.30 Hrs)
Submission Closed

About CPGRAMS ...

About CPGRAMS
Centralized Public Grievance Redress And Monitoring System (CPGRAMS) is an online web enabled system over NICNET developed by NIC, in association with Directorate of Public Grievances (DPG) and Department of Administrative Reforms and Public Grievances (DARPG). CPGRAMS is the platform based on web technology which primarily aims to enable submission of grievances by the aggrieved citizens from anywhere and anytime (24x7) basis to Ministries/Departments/Organizations/State Governments who scrutinize and take action for speedy and favorable redress of these grievances. Tracking grievances is also facilitated on this portal through the system generated unique registration number.

CPGRAMS: Highlights
• 86 Ministries and Departments of GOI integrated
• 36 States /UTs on boarded
• 51000 subordinate offices created and linked
• Average disposal time reduced to 19 days from about 200 days
• Grievances raised to 18 Lakh / Annum shows confidence built in citizens in resolution mechanism
• Over 90% average disposal rate

Objective
• Make the redressal process more convenient for citizens
• Quick disposal of public grievances
• Improvise the quality of disposal of public grievances for greater satisfaction of citizens

With a vision of simplifying the prevailing process of grievance redressal, Department of Administrative Reforms and Public Grievances (DARPG) invite you to share your ideas/suggestions on streamlining the management of public grievances on CPGRAMS portal (pgportal.gov.in)

Suggestions can be given by citizens till 5th December 2019.

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Showing 2749 Submission(s)
Parinda Suryakant Chawda
Parinda Suryakant Chawda 6 years 8 months ago
आदरनीय सर, CPGRMS के माध्यम से सिकयायत करने से कोई भी कार्यवाही नही होती है। सिर्फ रिसीव, फारवर्ड ओर उसके बाद बंद करदिया जाता है। सर क्या यही है सुशासन । जान भुझकर अत्यचात किया जाता है। सरकार में एसा कोई एक भिवग निहि है जो कि दुराचार, भस्टाचार ओर शोषण के ख़िलाप कर्यवाही करे। आप से निवेदन है कि आम गरीब जनता की सहायता करें।
mygov_157500453458858771
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Parinda Suryakant Chawda
Parinda Suryakant Chawda 6 years 8 months ago
आदरनीय सर, CPGRMS के माध्यम से सिकयायत करने पर कोई भी कर्यवाही निहि होती है। मेरे स्वर्गीय पति और मेने भी LIC के ख़िलाप पूरे प्रमाण के साथ सिकायत किया पर कुछ नही होता है । कोई कार्यवाही नही होती है । 18.04.2013 से 22.01.2015 तक पेन्शन निहि दिया गया। इसके ख़िलाप सिकयाय किया गया पर कोई कार्यवाही नही होती है। आदरनीय डा. जितेंद्र सिंह जी को भी पूरे प्रमाण के साथ सिकायत किया गया था। पर कोई कार्यवाही नही होती है। सर फिर इस का क्या मतलब है। वरिष्ट पदाधिकारी जान जानबूझकर दुराचार ओर शोषण करते है ।
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AMITAVA ROY
AMITAVA ROY 6 years 8 months ago
sir, banking job employee and private job employee are exchange one day for working purpose.your govt employee are not compare the private employee .we need to chance for opportunity .
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Rakesh Sharma
Rakesh Sharma 6 years 8 months ago
On posting online complain, need to upload the file for the action taken by the dept instead of sending offline letters to other cross functional dept or Customer. Complete information from beginning to end should be available online only and must to stop all offline replies by the concerns in line with "GO Green" Policy.
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Umesh
Umesh 6 years 8 months ago
Hi.this is idea to decrease employment crisis. At present in one family there are number of people working government sector.so we can make rule that one family should get only one candidate govnt job.So apportunitis will be shared among all people in our country's.
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NILESH GUDHEKAR
NILESH GUDHEKAR 6 years 8 months ago
Good morning sir... Respected prime minister I have some Suggestions...regarding to Road Transport Activities 1: Sir we have to remove all modified and aged vehicles on road, they are creating a lot of noise and air polluted....due to that lot of peoples are having some problems... 2: We have some students like Ncc,scout and guide etc..social acitivities....so we have to give them a weekly activity that aware the people by doing public activities...teach them how to manage with rules of nation.
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Rakesh Sharma
Rakesh Sharma 6 years 8 months ago
In all dept whthr it's govt or private it's must to make the data entry (with purpose) of every customer who visit the office in digital format ( it should be thru simple software). This entry data should be linked with the concern person in dept who has to take action against that purpose. This will facilitate the dept and customer for quick trace ability of data and clearing the issues on priority.
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Kaushal chaubey
Kaushal chaubey 6 years 8 months ago
Good sir ,aaj Facebook Gmail , telegram many social media platform sites pe fake users account ban rahe hai and par day crime , kidnapping muderder,sexul work ho rahe hai only and only for using fake users account ,student v wrong date of birth se wrong name se account created kar galat work kar rahe hai par day 10 thousands case aa rahe hai, ye sab activities Ko stop karna hai to Sabi users account baane wale Ko Adhar ,pain, voter card , 10th marksheet se add karna hoga taki galat Kam nn ho si
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Bisathi Bharath
Bisathi Bharath 6 years 8 months ago
Bisathi Bharath Enclosing the details of Taking the grievances and Redressal Mechanism to all masses:- 1)Provide some technical staff and Experts to convey the problems of rural people to the Concerned authority. 2)Please provide a feedback mechanism to know about the quality of services providing by the Officers in concerned offices. 3)Arrange Special staff to address the Grievances of tribal and agency people. 4)SocialMore priority to media grievances should be given.
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