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Share Your Ideas/Suggestions on Streamlining the Management of Public Grievances on CPGRAMS Portal

Start Date :
Nov 02, 2019
Last Date :
Dec 05, 2019
23:45 PM IST (GMT +5.30 Hrs)
Submission Closed

About CPGRAMS ...

About CPGRAMS
Centralized Public Grievance Redress And Monitoring System (CPGRAMS) is an online web enabled system over NICNET developed by NIC, in association with Directorate of Public Grievances (DPG) and Department of Administrative Reforms and Public Grievances (DARPG). CPGRAMS is the platform based on web technology which primarily aims to enable submission of grievances by the aggrieved citizens from anywhere and anytime (24x7) basis to Ministries/Departments/Organizations/State Governments who scrutinize and take action for speedy and favorable redress of these grievances. Tracking grievances is also facilitated on this portal through the system generated unique registration number.

CPGRAMS: Highlights
• 86 Ministries and Departments of GOI integrated
• 36 States /UTs on boarded
• 51000 subordinate offices created and linked
• Average disposal time reduced to 19 days from about 200 days
• Grievances raised to 18 Lakh / Annum shows confidence built in citizens in resolution mechanism
• Over 90% average disposal rate

Objective
• Make the redressal process more convenient for citizens
• Quick disposal of public grievances
• Improvise the quality of disposal of public grievances for greater satisfaction of citizens

With a vision of simplifying the prevailing process of grievance redressal, Department of Administrative Reforms and Public Grievances (DARPG) invite you to share your ideas/suggestions on streamlining the management of public grievances on CPGRAMS portal (pgportal.gov.in)

Suggestions can be given by citizens till 5th December 2019.

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Showing 2749 Submission(s)
Kaushal chaubey
Kaushal chaubey 6 years 8 months ago
Good morning sir Sir prime minister Narendra Modi I have idea ,sir today we are uses social networking sites/ social media platform for chatting, video clipping, video share , unwanted msg ,frnd request .sir I want to say that when we make profile on facebook, telegram, whtsapp, Gmail,etc used with proper Adhar card/ voter card/ pen card etc .this I'd number help us to stop cyber crimes, kidnapping, muderder, sexual crime, fake users I'd and so many which is happening with fake users ,name .sir
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Rakesh Sharma
Rakesh Sharma 6 years 8 months ago
This initiative of CPRGRAMS Portal is really very helpful & we expect always good and unbiased service from CPGRAMS Team.Till resolution of issue, it should not be closed and feedback/update from concern dept's HOD should be taken by CPGRAMS Team, as no use of just leaving this in between and closing.
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Rakesh Sharma
Rakesh Sharma 6 years 8 months ago
So far my experience with CPGRAMS Portal is excellent. Must to give facility for uploading min 3 files which will facilitate all concerns to have evidence.
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Harishkumar Lekkala
Harishkumar Lekkala 6 years 8 months ago
Mainly in finance sector like Banks the customers are with out know knowledge of the Online Digi-payments the are effect with Cyber Criminals finally they lost the there deposit amount, why Telecom Industry banned the Faked SMS service which was sent by the cyber criminals. without having the education knowledge the customer are blindly click the link which was sent by the cyber criminals With effect of TRAI only the Unauthorized transaction was Banned ultimately Indian economy will grow.
mygov_157500033348016131
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MOHINDAR
MOHINDAR 6 years 8 months ago
मोदीजी भ्रष्टाचार कम करने मे आपने बहुतही बडा योगदान दिया है फिर भी इसमे आभी कुछ कमियाँ है गांवो के तहसील कार्यालय पुलिस स्टेशन पंचायत समिती सरकारी अस्पताल और भी सरकारी दप्तरो मे भ्रष्टाचार है इसमे आप सोचके कुछ तो निर्णय लो यहाँ सी सी टी व्ही कि व्यवस्था किजीए कुछ जगहो पर सी सी टी व्ही लगने के बाद भी बंद है
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MOHINDAR
MOHINDAR 6 years 8 months ago
यहाँ पर शिकायत निवारण मे देरी होती है और कस्टमर केअर पर फोन किया तो ठीक तरह से बात नही करते है शिकायत का निपटारा नही हुआ तो भी शिकायत निवारण हुई है ऐसा मेसेज आता है फिर दोबारा शिकायत लिखनी पडती है
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Aniket Harishchandra Gade
Aniket Harishchandra Gade 6 years 8 months ago
sir, Facebook pe like ke number ki jagah list ati to mind set change hoga filhal ye Australia me hota hai,agar apako Kuch lagta hai to see these, thanking you.
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mohan_46
mohan_46 6 years 8 months ago
INDIA is big in population so every letter should be responded by letter. If they get answer by written they will satisfied action will be then.eg MY story. Iam ex TAMIL NADU CIVIL SUPPLIES CORPORATION EMPLOYEE. i ask MD regarding my EL salary. MD ask me you put case yes sir they never reply by letter another MD case yes sir she is also not reply by letter. Then i put case in High court Chennai for the court order also STILLnot reply i want only reply .they are all IAS SO WHAT CAN I DO
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EX ARMY MOHAN LAL DEWAS RANKA ASSAR DODA
EX ARMY MOHAN LAL DEWAS RANKA ASSAR DODA 6 years 8 months ago
God bless you Dear Most PMO Respecting Shri Narendra Modi gi Sarkar sir main bi apni FAMOUS BJP Dear Most PMO Respecting Shri Narendra Modi gi Sarkar ka poojari heon khoob pooja ki hai main ne apni FAMOUS BJP Dear Most PMO Respecting Shri Narendra Modi gi Sarkar ki But absoos its my emergency Taatkal time please I urgently Request for Dear Most PMO Respecting Shri Narendra Modi gi please help me in my emergency Taatkal time Mohan Lal Dewas Ranka Assar Doda J&K 08899256733
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shikhar rai
shikhar rai 6 years 8 months ago
Road should make as in manner in which it absorb water in few seconds. During monsoon,water logging become as a major problem in metropolitan cities. Sewage system have to be more better. I had seen american sewage system big pipes are used where in india small pipes are used.In this corruption plays a major role in bad quality of raw material are used
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