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Share Your Ideas/Suggestions on Streamlining the Management of Public Grievances on CPGRAMS Portal

Start Date :
Nov 02, 2019
Last Date :
Dec 05, 2019
23:45 PM IST (GMT +5.30 Hrs)
Submission Closed

About CPGRAMS ...

About CPGRAMS
Centralized Public Grievance Redress And Monitoring System (CPGRAMS) is an online web enabled system over NICNET developed by NIC, in association with Directorate of Public Grievances (DPG) and Department of Administrative Reforms and Public Grievances (DARPG). CPGRAMS is the platform based on web technology which primarily aims to enable submission of grievances by the aggrieved citizens from anywhere and anytime (24x7) basis to Ministries/Departments/Organizations/State Governments who scrutinize and take action for speedy and favorable redress of these grievances. Tracking grievances is also facilitated on this portal through the system generated unique registration number.

CPGRAMS: Highlights
• 86 Ministries and Departments of GOI integrated
• 36 States /UTs on boarded
• 51000 subordinate offices created and linked
• Average disposal time reduced to 19 days from about 200 days
• Grievances raised to 18 Lakh / Annum shows confidence built in citizens in resolution mechanism
• Over 90% average disposal rate

Objective
• Make the redressal process more convenient for citizens
• Quick disposal of public grievances
• Improvise the quality of disposal of public grievances for greater satisfaction of citizens

With a vision of simplifying the prevailing process of grievance redressal, Department of Administrative Reforms and Public Grievances (DARPG) invite you to share your ideas/suggestions on streamlining the management of public grievances on CPGRAMS portal (pgportal.gov.in)

Suggestions can be given by citizens till 5th December 2019.

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Showing 2749 Submission(s)
Parag Jain
Parag Jain 6 years 8 months ago
Mere piry pardhanmantry mahoday jee aap Jio hajoro saal Bharat Me kanya girl vidyalay alag hona hi chahiye ye hi Bharat ki sanskirti hi Bharat Me shiksha chikitsa Ka byapar nahi hona chahiye sab aapke abhari hi aap bahut good kar rahe hi sabhi paribaro ko ek inkam 10000 rupya kam se kam milna chahiye govarment se aap Ka Shubh chintak sanjay jain Parag
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Yogesh lagad
Yogesh lagad 6 years 8 months ago
CPGRAMS पर जो लोक शिकायत करते है उस पर जो कारवाई की जाती है उसे काफी दिन लगते है इससे शिकायत करता की उमीद कम और कँमफिडनस कम होता है होती है और अगली बार शिकायत करने का मन नही होता है ईसे सुधारा जाय शिकायत करने के बाद उस विभाग का रिपलाय काफी असंतोष जनक रहता है इसलिए फिर से शिकायत करनी पडती है इसमें सुधार किया जाय किसी भी शिकायतका उस व्यक्ती को लाभ मिले और शिकायत विभाग का और जिस विभाग कि शिकायत होती है वहा के जो फोन नंबर है वह हमेंशा बंद होते है इस लिए आधिकारी के डायरेक मोबाईल नंबर दिए जाने चाहीए
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Dr Santosh sholapurmath
Dr Santosh sholapurmath 6 years 8 months ago
What is use of this portal. Neither my grievances was assessed nor any solution. Went through all dept and officials.. Govt of India, deputy commissioner, municipal commissioner, pwd...nothing happened. No official showed remorse to my solution. After lodging my grievances I came to know my area doesn't come under jurisdictions of indian laws or swatch Bharat abhiyan.
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Rammesh K Bhagat
Rammesh K Bhagat 6 years 8 months ago
Dear Sir, Privatisation should be done for govt organisation. As if now we are fully educated. So we need privatisation in transport, railway & collaries sector. Because instead of 10 people we can make it for 4 people for same work. With these we can reduce the expenses. And now a days we don't need post office as pan India we had couriers. And we can shift most of the postal schemes to public sector banks. And reduce govt schools & colleges. As every towns there are private schools & college.
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Jenitlin
Jenitlin 6 years 8 months ago
Educate from school level, Government officials needs to implement from their heart. Take appropriate action with out any influence. So the people come to know there is some action happing, so it will get popular and many come to use.
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Prajwal Rao
Prajwal Rao 6 years 8 months ago
Dear Sir/Madam, Many Citizens are mobile savvy and will be using telegram apps. Make use of Telegram app to address public grievances and guide them step by step with faqs and more for effective clearances. Recently Israel started a Rain Water Conservation in farsi language for Iran. Surely with better resources we can create a similar redressal for our own citizens. Social Welfare schemes like PMAY & Ayushman Bharat can educatively reach the last mile populace.
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Rahul Joshi
Rahul Joshi 6 years 8 months ago
The best way to make people aware about it the authorized employee of government have to visit to school and colleges and make students aware about it. Explain them it's rights and our duties. Second issue the pamphlets for rural areas or call a Panchayat meeting which includes aanganwadi workers or staff of rural school areas.
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T P Thanga Raj
T P Thanga Raj 6 years 8 months ago
आदरणीय मोदीजी, मै भारत की युवा जनता को समान शिक्षा प्रदान करवाने के समकक्ष एक सुझाव रखना चाहता हूँ। सुझाव: भारत के किसी भी विद्यालय में शिक्षा प्रदान करवाने का शुल्क परिवार की सालाना आय के आधार पर होना चाहिए न कि किसी जाति या धर्म के आरक्षण के आधार पर। शिक्षा जनता की मूलभूत अधिकारों मे से एक है। जिसे किसी धर्म अथवा जाति या जनजाति के आधार पर वर्गीकरण करना अनुचित है। इस प्रकार हर बच्चे को किसी भी विद्यालय में शिक्षा पाने का अवसर मिलेगा। बाकी आपको जैसा उचित लगता है वैसे निर्णय करें। धन्यवाद
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Namdev Pandurang Daitkar
Namdev Pandurang Daitkar 6 years 8 months ago
Unic whats app mobile no.require for this,,then call back by government .and register the complaint ,,,then resolve time to time
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