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Share Your Ideas/Suggestions on Streamlining the Management of Public Grievances on CPGRAMS Portal

Start Date :
Nov 02, 2019
Last Date :
Dec 05, 2019
23:45 PM IST (GMT +5.30 Hrs)
Submission Closed

About CPGRAMS ...

About CPGRAMS
Centralized Public Grievance Redress And Monitoring System (CPGRAMS) is an online web enabled system over NICNET developed by NIC, in association with Directorate of Public Grievances (DPG) and Department of Administrative Reforms and Public Grievances (DARPG). CPGRAMS is the platform based on web technology which primarily aims to enable submission of grievances by the aggrieved citizens from anywhere and anytime (24x7) basis to Ministries/Departments/Organizations/State Governments who scrutinize and take action for speedy and favorable redress of these grievances. Tracking grievances is also facilitated on this portal through the system generated unique registration number.

CPGRAMS: Highlights
• 86 Ministries and Departments of GOI integrated
• 36 States /UTs on boarded
• 51000 subordinate offices created and linked
• Average disposal time reduced to 19 days from about 200 days
• Grievances raised to 18 Lakh / Annum shows confidence built in citizens in resolution mechanism
• Over 90% average disposal rate

Objective
• Make the redressal process more convenient for citizens
• Quick disposal of public grievances
• Improvise the quality of disposal of public grievances for greater satisfaction of citizens

With a vision of simplifying the prevailing process of grievance redressal, Department of Administrative Reforms and Public Grievances (DARPG) invite you to share your ideas/suggestions on streamlining the management of public grievances on CPGRAMS portal (pgportal.gov.in)

Suggestions can be given by citizens till 5th December 2019.

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Showing 2749 Submission(s)
pavankumar bollineni
pavankumar bollineni 6 years 8 months ago
Make sure that employees reach people and make them understand about every schemes central government or state government released and collect feed back from each one and than go for proper goverence.
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Sun Murthy
Sun Murthy 6 years 8 months ago
Off line grievances will also accept thru Local Level govenance is important because more illiterates in india online net working @ sun murthy
mygov_157496175261780191
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Amit Kedia
Amit Kedia 6 years 8 months ago
OM SHREE Sir in any type of online complaint, complainer have must give his a true identity🆔...In many case in 🇮🇳INDIA mostly in against land permission..land mafia take advantage and lodge complaint on-line in fake ..🆔..Mobile number..like 0000000000..please rectify these types of fault in online complaint Kuch galti ho tu chama yachna BHARAT MATA KI JAI
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YourName santhanam
YourName santhanam 6 years 8 months ago
There is no escalation option when the grievance addressed is not to the satisfactory. There is concentrated effort to play down the grievances when it causes embrassment. Example couple of my grievances were played down by the ministry of finance officials on the bank fraud when I had an evidence to show. The file was closed without hearing the compliment side. I have stopped registering grievance as I feel it is an eye wash only.
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Monika Thakur
Monika Thakur 6 years 8 months ago
Sir,It was a great thought with very poor implementation so far. How do you think of sending all the complaints to its root and expecting a fair resolution. https://www.swachataparnibandh.com/2019/11/Swachata-Par-Nibandh-Hindi-Mein-Likha-Hua-Swachata-Par-Essay.html
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suraj salian
suraj salian 6 years 8 months ago
Grievance Redressal Mechanism is truly a good initiative initiated by Government. Presently Digital Mode of Redressal is helpful to Citizens as they do not need to run behind concerned Officials every now and then. Based on my personal Experience and opinion, it still needs some more IMPROVEMENTS in Mechanism which are as per ATTACHED. Along with this Many of our fellow citizens still must be facing difficulties which should also be checked for INCLUSION. Thanks for giving an opportunity.
mygov_157495927249092031.pdf
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RANJIT SAHOO
RANJIT SAHOO 6 years 8 months ago
Sir,It was a great thought with very poor implementation so far. How do you think of sending all the complaints to its root and expecting a fair resolution. We complain against the system, expecting justice through some genuine investigation. But what you do is, just act like e-postmaster to carry the complaint to the same person/unit against which the complaint has been raised. Pls think over it. If you are serious to address grievances.
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