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Share Your Ideas/Suggestions on Streamlining the Management of Public Grievances on CPGRAMS Portal

Start Date :
Nov 02, 2019
Last Date :
Dec 05, 2019
23:45 PM IST (GMT +5.30 Hrs)
Submission Closed

About CPGRAMS ...

About CPGRAMS
Centralized Public Grievance Redress And Monitoring System (CPGRAMS) is an online web enabled system over NICNET developed by NIC, in association with Directorate of Public Grievances (DPG) and Department of Administrative Reforms and Public Grievances (DARPG). CPGRAMS is the platform based on web technology which primarily aims to enable submission of grievances by the aggrieved citizens from anywhere and anytime (24x7) basis to Ministries/Departments/Organizations/State Governments who scrutinize and take action for speedy and favorable redress of these grievances. Tracking grievances is also facilitated on this portal through the system generated unique registration number.

CPGRAMS: Highlights
• 86 Ministries and Departments of GOI integrated
• 36 States /UTs on boarded
• 51000 subordinate offices created and linked
• Average disposal time reduced to 19 days from about 200 days
• Grievances raised to 18 Lakh / Annum shows confidence built in citizens in resolution mechanism
• Over 90% average disposal rate

Objective
• Make the redressal process more convenient for citizens
• Quick disposal of public grievances
• Improvise the quality of disposal of public grievances for greater satisfaction of citizens

With a vision of simplifying the prevailing process of grievance redressal, Department of Administrative Reforms and Public Grievances (DARPG) invite you to share your ideas/suggestions on streamlining the management of public grievances on CPGRAMS portal (pgportal.gov.in)

Suggestions can be given by citizens till 5th December 2019.

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Showing 2749 Submission(s)
Sivashankar
Sivashankar 6 years 8 months ago
1)Action history should be open the compliant now we can see only the latest update. 2)There should be option to the user for not disclosing his details for a complaint. 3)Now many cases they just close without proper explanation or action.Ex: Action will be taken will be the remarks and case will be closed.Who will know whether proper action is taken or not. So there should be a reviewer for closing a case.
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Sivashankar
Sivashankar 6 years 8 months ago
Criminal Alert App We should develop a mobile APP which will help the victims to safeguard themselves from criminals.If a criminal calls the victim and if the victim opens the app while attending the call or when they are in trouble, then the call will be connected to the nearest control room.The conversation will be recorded and place of conversation of both parties will be available for the control room user.This will help the police to take action before crime.
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Dinesh Saxena
Dinesh Saxena 6 years 8 months ago
On portal, in Registration/Sign up form, you should add a coloum of Father Name and Person Identity and Resident Proof upload column also, It is necessary for stopping the fake complaint and in benefit of actual and original complaint solution.
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Dinesh Saxena
Dinesh Saxena 6 years 8 months ago
I also suggest you that you should allow the all the file format or 3-4 file format in uploading documents. File size limitation creates problem for public, so you should give unlimited file size limit for document uploading. If it is not possible then maximum higher limit should be given to public. On Portal, Voice and Video Message complaint facility should be given to the public in all file format or 3-4 file format with maximum higher file size limit.
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Dinesh Saxena
Dinesh Saxena 6 years 8 months ago
On portal, in Registration/Sign up form, you should add a coloum of Father Name and Person Identity and Resident Proof upload column also, It is necessary for stopping the fake complaint and in benefit of actual and original complaint solution.
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Damayanti Chanda
Damayanti Chanda 6 years 8 months ago
I think we should change our study procedure not our study environment.Hard work and smart work are quite similar but not same.In Smart work we have minimum investment and maximum gain.Hard works is partially differ from the smart work.We should study in smart manner Also use of YouTube videos lectures etc
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Meri Awaaz Suno
Meri Awaaz Suno 6 years 8 months ago
This is the tragedy of Bureaucracy that they closed the complaint without doing anything and problem remains as it is. This shown Non accountability of bureaucracy. Department not doing their job . This creates very frustration and irritation between public.
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Yogya Dharani Desu
Yogya Dharani Desu 6 years 8 months ago
Public Grievances online will have effect only when there is a DEADLINE put to it. If a citizen's grievance is not responded within 48 hrs, it should escalate to higher level with the CM/PM having it on DASHBOARD. Then ALONE will political compulsions, corruption will come out & justice done to common man. How will common man benefit when his grievance will be used against him by some politician. In US, Fear of law ensures FAIR play at all levels barring politics at echelons.
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ABHINANDAN MAITY
ABHINANDAN MAITY 6 years 8 months ago
The education system of India is not proper in my point of view. It is some kind of mechanical . This examination and competition based education system is increasing frustration, fear, rat racing mentality, criticizing mentality, selfishness and narrow mindedness among pupil. The real picture of education system right now in India is like this, " You have to study hard and get good marks to secure your financial position in society!" What ?? Should it be the aim of a Developing Nations Edu....
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