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Your experience at the Embassy

Start Date :

Jan 18, 2015

Last Date :

Sep 30, 2015

00:00 AM IST (GMT +5.30 Hrs)

Submission Closed

From 7th to 9th February the Ministry of External Affairs is organising the Conference of Heads of Mission, which would be addressed by the Prime Minister. ...

From 7th to 9th February the Ministry of External Affairs is organising the Conference of Heads of Mission, which would be addressed by the Prime Minister.

Inputs are required from our diaspora on the following issues:

(A) What additional services would you like the Indian Embassies to provide you?

(B) Tell us things that should be introduced in the Indian Embassies that enhance your connectivity with India.

( C ) What are the services that can be further improved at the Indian Embassy in your respective countries?

(D) Share your positive experiences at Embassies of other countries, be it in terms of services, experience, facilities etc.

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Showing 896 Submission(s)

Rajan Srinivasan 11 years 7 months ago

Embassy employees and contractors live in USA and get a first hand feel of the customer service provided by different wings of the US Government in the day to day interactions with non-Citizens on employment visa. Will be good if they try to bring at least a miniscule fraction of that service level to Indian Citizens. They make it difficult even for routine interactions similar to what they do in India. While in India we know how to get our things done.

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kundan kumar 11 years 7 months ago

1. Bahrain Embassy infrastructure improvement required. Today's embassy infra is very poor like old government offices. 2. Attestation services in Bahrain Indian Embassy for our Indian documents, cost per document is Rs. 750(around) minimum. Look like they are fooling us because our government's document attestation never cost that much.

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Rajan Srinivasan 11 years 7 months ago

Renewal of my wife's passport. Mandatory to apply online. Bugs in application and couldn't complete the application. Couldn't get help over phone. They don't answer phones. Printed the application and hand filled the troublesome fields and mailed to them. Rejected several times without even reading our explanation. Renewal of Passport is not a favor. Self Service is a convenience more for the administration than it is for the citizen.

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Kumar Doshi 11 years 7 months ago

There should be a waiting area at the High Commission. I visited the High Commission in Guyana. I was a bit early and it started raining heavily. I was told to wait outside in the rain by the guard until the High Commission opens. I was not even allowed to wait int he guards cabin till the rain subsides.

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Anurag Shukla 11 years 7 months ago

there should be at least one staff in Indian embassy who collect information for markets & its trend for growth for small and medium scale industries of India.

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Jay Dugar 11 years 7 months ago

It is NOT directly with Embassy or Consulate, but with Passport Renewal Service working with New York Consulate. While trying to fill in Passport renewal form online, some questions were not coming up on screen. so called the phone provided. Due to incorrect advice, I missed to attend a marriage in Bangkok and incurred additional cost to resubmit docs. Due space limitation, can write full details here, but it shame, world leader in tech, India, can't keep it's online services great?

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pragya gupta 11 years 7 months ago

The first service that should be improved upon is d renewal of passport. Since we are just getting our passport renewed, we should not be getting a hard time and d process should not be stressful & shiuld take least time. The customer care is totally useless and if no help. The processing of visas and other related issues should also be taken up by embassies. And in terms of positive experience I have none.

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pragya gupta 11 years 7 months ago

Firstly the staff at the embassies are unhelpful & nit very proactive. Their reapinse time is delated and seems uninterested. I personally think that tge services at embassies should improve & a person abroad should feel at home when at an indian embassy rather than losing all trust in the ststem they run on. I personalky had a terrible experience in australia where I had to get my passport renewed. It got my passport in 8 months of time after regularly visiting d embassy.

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Nitin Shenoy 11 years 7 months ago

Indian Embassy in NYC: The staff is extremely rude and behaves as if they are doing a favor. I was barely in the US for a week and was treated far more respectfully at the Social Security Office than at the Embassy despite being Indian.

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Amit Khullar 11 years 7 months ago

Dear sir Its terrible behaviour in our embassies abroad with our own people, to help is a far away thing. They dont even talk properly, they forget that they are there to help Indian citizens. When you have to talk to the officers to have some documents, you have have to wait for hours and than no body shows up. Please think if our own people did not respect us, How we can expect that other country people will respect us. REALLY NEED TO TAKE A STRONG ACTION IN THIS DIRECTION. JAI HIND

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