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Your experience at the Embassy

Start Date :

Jan 18, 2015

Last Date :

Sep 30, 2015

00:00 AM IST (GMT +5.30 Hrs)

Submission Closed

From 7th to 9th February the Ministry of External Affairs is organising the Conference of Heads of Mission, which would be addressed by the Prime Minister. ...

From 7th to 9th February the Ministry of External Affairs is organising the Conference of Heads of Mission, which would be addressed by the Prime Minister.

Inputs are required from our diaspora on the following issues:

(A) What additional services would you like the Indian Embassies to provide you?

(B) Tell us things that should be introduced in the Indian Embassies that enhance your connectivity with India.

( C ) What are the services that can be further improved at the Indian Embassy in your respective countries?

(D) Share your positive experiences at Embassies of other countries, be it in terms of services, experience, facilities etc.

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Showing 896 Submission(s)

Rashmi Rao 11 years 7 months ago

The embassy at Bahrain is located in a prime area but the face of the building is very old and dilapidated. The embassy needs to be proactive in protecting the rights of blue collared labourers who are living in terrible conditions at labour camps. House maids aged as less as 22 are coming to gulf countries and getting stuck with ruthless sponsors. Many girls become runaways and resort to prostitution and other such means to survive. Checks and balances are needed at india and Bahrain.

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Palanivel G 11 years 7 months ago

creation of job for youngsters, please reduce the age of retirement as 55. the needs to ensure the employment to youngster attain the age of 23. today IT companies extract from youngster similarly our government wants to make use young generation for the growth of our country.

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Sabarish Mahadevan 11 years 7 months ago

(4) I am now just waiting for on-arrival visa for Canadian citizens because I have lost my patience with the BLS agency. Already sent back twice trying to apply for OCI because of information that the BLS agency should have known or called the Indian embassy about. They sent me back asking me to go get approval from the Indian embassy. This after getting an appointment online, still waiting in line for 4 hours and then being told this.

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Sabarish Mahadevan 11 years 7 months ago

(3) Make the documents thats required clearer. There is different information in the Indian embassy website and different information on the BLS website. Ask around how many NRIs have been turned back because they missed one document due to non-clarity on what exactly is required.

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Sabarish Mahadevan 11 years 7 months ago

(2) Respect people's time. I can get an appointment to submit an application at BLS online, but I still have to be ready to spend 4 hours at a BLS office in Canada just to submit an app for surrender certificate. Improve the basic services first, then we can talk about additional services. The BLS offices are the most dreaded places to visit here in Canada.

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nagesh bommidi 11 years 7 months ago

No need of additional services until the basic services like passport renewal, PIO/OCI process are improved. I never expected to foam a line outside of a cold winter ( - 30 c) as we form a line an town municipal office to get some certificate. It is very shame to have such manual process still exists in our embassy, when we regarded as an IT power in the world. I have been USA and Canadian embassies and there is no match of quality of service/respect we get compare to we get it indian embassy

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Sethuramalingam Venkatasubramanian 11 years 7 months ago

Embassies should be customer focussed. Officers should remember they are doing service and are not doing favours to people. Processes should be clearly documented online so that there is no scope for subjective judgement. Everyone should be treated equally and there should be no scope for people using their influences to get things done faster. Tracking of services should be available online.

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Sethuramalingam Venkatasubramanian 11 years 7 months ago

My passport was stolen when I was in Malaysia.I wanted to enquire about the procedure to apply for a replacement,I wasnt even allowed to enter inside the consulate(at 12PM) and asked to come the next day by the security officials.We had to stand in queue from 7:30 in the morning since they let in only a limited number of people into the embassy each day.Embassies abroad should be the place where Indians find security and comfort when they are faced with a problem.Unfortunately it is not the case

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Sabarish Mahadevan 11 years 7 months ago

Reduce the paperwork it takes for an OCI application. I can get a Canadian passport with just 2 documents, whereas an Indian passport holder needs a binder of docs for OCI. I can get a Canadian passport in 1 week, OCI takes 3 months. What is the purpose of a surrender certificate? It costs me $160 for this document for a cancelled stamp on my Indian passport - seriously??? Embassies should learn to be polite. Even the outsourced agencies act like they are the government.

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Sethuramalingam Venkatasubramanian 11 years 7 months ago

Unfortunately Indian embassies are the places which we hate to visit and will avoid unless there is a dire need to. The embassy in New Zealand was very good a couple of years ago when the number of Indians in New Zealand was very less. Now we have the same experience as in other countries. Very hard to get a request serviced in time.The employees in the embassies think they are our masters.This attitude needs to change.For foreigners visiting India,this is their first taste of such bad treatment

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